Customer Connect: A Customer Experience Podcast for Small Business Owners
Nicole Keleher
119 episodes
1 month ago
This final episode of the year is a chance to stop, take a breath and look at what actually shaped 2025 for independent retailers and service providers. I’m sharing the patterns I saw across client work, audits and conversations—what worked, what held businesses back and the areas that consistently created momentum. We walk through the lessons worth carrying into 2026, the customer experience advantages independents must hold onto, and a real-life online shopping experience that reminded me e...
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This final episode of the year is a chance to stop, take a breath and look at what actually shaped 2025 for independent retailers and service providers. I’m sharing the patterns I saw across client work, audits and conversations—what worked, what held businesses back and the areas that consistently created momentum. We walk through the lessons worth carrying into 2026, the customer experience advantages independents must hold onto, and a real-life online shopping experience that reminded me e...
Experience Wins: Turning Customers into Loyal Fans
Customer Connect: A Customer Experience Podcast for Small Business Owners
18 minutes
3 months ago
Experience Wins: Turning Customers into Loyal Fans
Experience Wins is all about simple but powerful customer experience ideas that any retail, hospitality, or service business can put into practice. In this episode of the Customer Connect Podcast, Nicole shares real-life examples designed to spark ideas you can adapt in your own business. These episodes prove that connection doesn’t need to be complicated or costly — small, thoughtful touches can strengthen loyalty, set you apart from competitors, and drive long-term growth. Insta...
Customer Connect: A Customer Experience Podcast for Small Business Owners
This final episode of the year is a chance to stop, take a breath and look at what actually shaped 2025 for independent retailers and service providers. I’m sharing the patterns I saw across client work, audits and conversations—what worked, what held businesses back and the areas that consistently created momentum. We walk through the lessons worth carrying into 2026, the customer experience advantages independents must hold onto, and a real-life online shopping experience that reminded me e...
