Customer Connect: A Customer Experience Podcast for Small Business Owners
Nicole Keleher
117 episodes
3 days ago
These days, small business owners have access to all the same types of tech that big brands use — but that doesn’t mean every tool is worth your time. In this episode of The Customer Connect Podcast, I’m talking about how to pick the technology that actually helps your customer experience — and how to avoid the tools that just add more work to your day. We’ll go through the tech that genuinely makes life easier for both you and your customers, what to watch out for before adding something new...
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These days, small business owners have access to all the same types of tech that big brands use — but that doesn’t mean every tool is worth your time. In this episode of The Customer Connect Podcast, I’m talking about how to pick the technology that actually helps your customer experience — and how to avoid the tools that just add more work to your day. We’ll go through the tech that genuinely makes life easier for both you and your customers, what to watch out for before adding something new...
Customer Connect: A Customer Experience Podcast for Small Business Owners
8 minutes
3 months ago
Seeing Your Business Through the Customer’s Eyes
As business owners, we often get caught up in the day‑to‑day — marketing, buying, admin — and forget what it feels like to be on the other side of the counter. In this short KISS (Keep It Simple Series) episode, I’m asking you to put yourself back in the role of a customer and use those experiences to improve your own business. You’ll reflect on the retailers you love buying from and pinpoint exactly what keeps you coming back — whether it’s their service, product range, ease of purchase, or ...
Customer Connect: A Customer Experience Podcast for Small Business Owners
These days, small business owners have access to all the same types of tech that big brands use — but that doesn’t mean every tool is worth your time. In this episode of The Customer Connect Podcast, I’m talking about how to pick the technology that actually helps your customer experience — and how to avoid the tools that just add more work to your day. We’ll go through the tech that genuinely makes life easier for both you and your customers, what to watch out for before adding something new...
