Customer Connect: A Customer Experience Podcast for Small Business Owners
Nicole Keleher
119 episodes
1 month ago
This final episode of the year is a chance to stop, take a breath and look at what actually shaped 2025 for independent retailers and service providers. I’m sharing the patterns I saw across client work, audits and conversations—what worked, what held businesses back and the areas that consistently created momentum. We walk through the lessons worth carrying into 2026, the customer experience advantages independents must hold onto, and a real-life online shopping experience that reminded me e...
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This final episode of the year is a chance to stop, take a breath and look at what actually shaped 2025 for independent retailers and service providers. I’m sharing the patterns I saw across client work, audits and conversations—what worked, what held businesses back and the areas that consistently created momentum. We walk through the lessons worth carrying into 2026, the customer experience advantages independents must hold onto, and a real-life online shopping experience that reminded me e...
Stop Wasting Time on the Wrong Tech: What Small Businesses Really Need
Customer Connect: A Customer Experience Podcast for Small Business Owners
13 minutes
1 month ago
Stop Wasting Time on the Wrong Tech: What Small Businesses Really Need
These days, small business owners have access to all the same types of tech that big brands use — but that doesn’t mean every tool is worth your time. In this episode of The Customer Connect Podcast, I’m talking about how to pick the technology that actually helps your customer experience — and how to avoid the tools that just add more work to your day. We’ll go through the tech that genuinely makes life easier for both you and your customers, what to watch out for before adding something new...
Customer Connect: A Customer Experience Podcast for Small Business Owners
This final episode of the year is a chance to stop, take a breath and look at what actually shaped 2025 for independent retailers and service providers. I’m sharing the patterns I saw across client work, audits and conversations—what worked, what held businesses back and the areas that consistently created momentum. We walk through the lessons worth carrying into 2026, the customer experience advantages independents must hold onto, and a real-life online shopping experience that reminded me e...
