CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Sourajit Ghosh (SG)
65 episodes
5 days ago
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
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This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
Building a Winning Enterprise Data Strategy: From Fragmentation to Decision-Centric Value Creation (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 5): CX with SG
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
40 minutes
1 week ago
Building a Winning Enterprise Data Strategy: From Fragmentation to Decision-Centric Value Creation (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 5): CX with SG
This episode examines what separates effective enterprise data strategies from costly, underperforming initiatives. We explore why data value emerges not from accumulation, but from alignment with decision-making, execution, and accountability. The discussion addresses common pitfalls such as siloed ownership, unclear governance, and misaligned incentives. Listeners will learn how to design data strategies that directly support business outcomes, enable trusted analytics, and scale resp...
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
