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CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Sourajit Ghosh (SG)
28 episodes
1 week ago
The Future of Revenue Leadership: Orchestrating People, Intelligence & Purpose The final episode brings everything together — technology, teamwork, and human purpose. We’ll explore what it means to lead revenue in a world that’s always changing, where the best leaders don’t just manage performance but orchestrate it. You’ll discover how tomorrow’s CROs think beyond quotas and forecasts — focusing instead on culture, collaboration, and customer value. We’ll show how to blend data-driven fo...
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Technology
Business,
Management
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All content for CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG is the property of Sourajit Ghosh (SG) and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
The Future of Revenue Leadership: Orchestrating People, Intelligence & Purpose The final episode brings everything together — technology, teamwork, and human purpose. We’ll explore what it means to lead revenue in a world that’s always changing, where the best leaders don’t just manage performance but orchestrate it. You’ll discover how tomorrow’s CROs think beyond quotas and forecasts — focusing instead on culture, collaboration, and customer value. We’ll show how to blend data-driven fo...
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Technology
Business,
Management
Episodes (20/28)
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
The Future of Revenue Leadership: Orchestrating People, Intelligence & Purpose (Season 3 Quote-Order-AI Management System Masterclass, Episode 10): CX with SG
The Future of Revenue Leadership: Orchestrating People, Intelligence & Purpose The final episode brings everything together — technology, teamwork, and human purpose. We’ll explore what it means to lead revenue in a world that’s always changing, where the best leaders don’t just manage performance but orchestrate it. You’ll discover how tomorrow’s CROs think beyond quotas and forecasts — focusing instead on culture, collaboration, and customer value. We’ll show how to blend data-driven fo...
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1 week ago
32 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Trust, Transparency & Ethics: The Human Compass of Predictive Commerce (Season 3 Quote-Order-AI Management System Masterclass, Episode 9): CX with SG
Trust, Transparency & Ethics: The Human Compass of Predictive Commerce As AI and automation play a bigger role in selling, trust becomes your most valuable asset. This episode explores how to build ethical, transparent, and human-centered revenue systems. We’ll talk about what fairness means in pricing, forecasting, and fulfillment — and how to explain automated decisions clearly to customers and teams. You’ll learn how leading organizations design ethics into their business processes, en...
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1 week ago
36 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Order Management as the Hidden Sales Lever (Season 3 Quote-Order-AI Management System Masterclass, Episode 3): CX with SG
Order Management as the Hidden Sales Lever When the deal is signed, most teams celebrate — but for the customer, that’s where the real experience begins. This episode looks at why Order Management is one of the most overlooked yet powerful levers of customer loyalty. We’ll explore how accurate, transparent, and responsive fulfillment turns customers into advocates and how distributed order systems enable agility across complex networks. You’ll hear how top-performing organizations treat order...
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1 week ago
41 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Go-to-Market Reinvention: Designing Adaptive Revenue Models (Season 3 Quote-Order-AI Management System Masterclass, Episode 8): CX with SG
Go-to-Market Reinvention: Designing Adaptive Revenue Models Markets move fast, and the old ways of planning can’t keep up. This episode is about how to design a go-to-market model that adapts in real time. You’ll learn how sales, marketing, and operations can work as one connected system — sensing changes early and responding together. We’ll explore the power of small, cross-functional revenue teams that own outcomes end-to-end, from quote to renewal. We’ll also talk about how predictive data...
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1 week ago
43 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Predictive Growth: From Forecasting to Foresight (Season 3 Quote-Order-AI Management System Masterclass, Episode 7): CX with SG
Predictive Growth: From Forecasting to Foresight Most forecasts look backward — but growth happens when you can see what’s coming next. This episode explores how predictive analytics, behavioral signals, and AI-driven foresight are transforming how leaders plan and steer the business. We’ll unpack how organizations move from quarterly forecasts to living, adaptive models that evolve with every new order, quote, and customer behavior. You’ll learn how to use predictive insights to anticipate r...
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1 week ago
50 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Selling in the Everything-as-a-Service & Subscriptions Economy (Season 3 Quote-Order-AI Management System Masterclass, Episode 4): CX with SG
Selling in the Everything-as-a-Service & Subscriptions Economy Everything today — from software to cars to industrial equipment — is sold as a service. In this episode, we explore what that really means for sales and revenue leaders. You’ll learn how to shift from selling things to selling outcomes, from ownership to access, and from transactions to relationships. We’ll break down how to manage pricing models that flex with usage, renewals, or entitlements, and how to align incentives wit...
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1 week ago
40 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Rethinking the Quote: Simplicity, Speed, and Trust (Season 3 Quote-Order-AI Management System Masterclass, Episode 2): CX with SG
Rethinking the Quote: Simplicity, Speed, and Trust Quoting is where customers first experience how easy — or how painful — it is to do business with you. In this episode, we explore the psychology behind quoting and why simplicity is the ultimate trust signal. You’ll learn how clarity, transparency, and speed can turn quoting into a strategic advantage rather than an administrative chore. We’ll unpack how modern sales teams use guided selling and clear pricing structures to balance personaliz...
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1 week ago
32 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
The New Revenue Stack: CRM, CPQ, Billing, and Beyond (Season 3 Quote-Order-AI Management System Masterclass, Episode 5): CX with SG
The New Revenue Stack: CRM, CPQ, Billing, and Beyond Behind every great customer experience lies a connected revenue system that few customers ever see but every leader must understand. In this episode, we pull back the curtain on the modern revenue “stack” — how CRM, CPQ, Order Management, Billing, and fulfillment all come together to form one continuous flow from opportunity to cash. We’ll explore how misalignment between these systems creates delays, confusion, and lost revenue — and how i...
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1 week ago
33 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
From Deals to Value Streams: Why Quote & Order Defines Modern Revenue (Season 3 Quote-Order-AI Management System Masterclass, Episode 1): CX with SG
From Deals to Value Streams: Why Quote & Order Defines Modern Revenue Selling is changing faster than most teams can adapt. It’s no longer about chasing one-off wins — it’s about building ongoing relationships that continuously create value for both the company and the customer. In this opening episode, we explore why Quote & Order Management sits at the center of this transformation. You’ll discover how every quote, order, and fulfillment step is actually a story about trust, reliabi...
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1 week ago
34 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
From Negotiation to Collaboration: How AI Changes Selling (Season 3 Quote-Order-AI Management System Masterclass, Episode 6): CX with SG
From Negotiation to Collaboration: How AI Changes Selling AI isn’t replacing salespeople — it’s redefining what great selling looks like. In this episode, we explore how intelligent systems, copilots, and conversational AI are helping teams sell smarter and faster while keeping humanity at the center. You’ll see how AI can predict buyer intent, recommend pricing, and surface insights that improve every conversation. We’ll look at how forward-thinking CROs are treating AI not as automation, bu...
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1 week ago
40 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
The AI-First CMO and Enterprise Tech Leader (Season 2 Marketing Masterclass, Episode 10): CX with SG
In an era where traditional ways of working are rapidly becoming obsolete, simply adopting new tools isn’t enough. This episode explores why AI isn’t just another technology trend but a structural shift demanding a new kind of leadership—one where marketing visionaries, technology architects, and AI strategists work in lockstep. We’ll reveal how this “triumvirate” can build a modern operating model rooted in clean data, continuous intelligence, and predictive customer experiences. You’ll disc...
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2 months ago
32 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Email Automation Marketing Masterclass (Season 2 Marketing Masterclass, Episode 6): CX with SG
In today’s shifting digital landscape—where algorithms constantly change and platforms feel like rented land—one channel continues to prove its enduring power: email. Once a simple broadcast tool, email has evolved into a sophisticated engine for personalized, scalable customer engagement and a direct line you truly own. In this episode, we explore how email marketing has moved from “batch and blast” to AI-driven personalization and automated journeys that adapt to every customer interaction....
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2 months ago
17 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Enterprise Content Marketing Strategy (Season 2 Marketing Masterclass, Episode 3): CX with SG
Welcome to a journey into modern enterprise growth, where content marketing evolves from a set of disconnected tactics into a true engine of business success. In today’s fast-changing digital landscape, content is no longer just blogs and videos—it’s the architecture through which brands build equity, foster loyalty, generate demand, and gain a competitive edge. This episode shares a strategic blueprint for making content a growth driver at the highest levels of your organization. You’ll lear...
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2 months ago
31 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Social Media Marketing Masterclass (Season 2 Marketing Masterclass, Episode 4): CX with SG
Welcome to an exploration of social media’s evolution—from a simple digital town square to a core pillar of modern enterprise marketing. What once meant posting and hoping for likes has become a complex ecosystem that shapes how customers discover, engage with, and choose brands. For many businesses, navigating this landscape can feel overwhelming. In this episode, we share a strategic blueprint for turning social media from fragmented activity into a powerful growth engine. You’ll learn how ...
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2 months ago
34 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Enterprise Paid Media: Strategy, Optimization, and Future (Season 2 Marketing Masterclass, Episode 5): CX with SG
In today’s fast-paced business world, a few ads or a single campaign aren’t enough. Many enterprises chase short-term results while missing the bigger picture. This episode shows how paid media, when used strategically, shifts from being a cost center to a powerful engine of sustainable growth. Think of your marketing as a flywheel: paid media sparks momentum, amplifies your content, and fuels public conversations that build both visibility and credibility. We’ll explore why brand building an...
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2 months ago
19 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Growth Marketing Masterclass: Experimentation and Enterprise Growth (Season 2 Marketing Masterclass, Episode 7): CX with SG
In today’s fast-moving business world, traditional marketing tactics no longer suffice. Many organizations pour resources into one-off campaigns that quickly fade. This episode introduces growth marketing—a disciplined, always-on approach that replaces short-lived bets with a system for continuous, measurable growth. We explore how leading companies transform “leaky bucket” challenges into thriving customer journeys by uniting teams, running smart experiments, and focusing on the moments that...
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2 months ago
21 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Integrating SEO into Enterprise CX Strategy (Season 2 Marketing Masterclass, Episode 2): CX with SG
Is your online presence playing hide-and-seek with customers? For too long, SEO was treated as a technical trick to outsmart algorithms. But the game has changed. Search is no longer just about rankings—it’s about understanding and serving real human needs. In this episode, we explore how modern search engines now reward empathy, relevance, and user satisfaction. You’ll learn to use the “voice of the customer” hidden in search queries to shape your strategy and create content that guides peop...
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2 months ago
19 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
The Brand Strategist's Roadmap to Digital Enterprise Success (Season 2 Marketing Masterclass, Episode 8): CX with SG
In a crowded market where products feel interchangeable, how can your business truly stand out? This episode reveals why your brand is more than a logo or slogan—it’s the living heartbeat of your enterprise. We explore how to move beyond one-way messaging and build a brand rooted in authenticity, trust, and purpose. You’ll learn to define your company’s “why,” craft a cohesive identity, and use storytelling to put your customer at the center of the journey. We’ll also share frameworks for cre...
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2 months ago
32 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
B2B E-commerce Growth Masterclass: Dual-Domain Strategy (Season 2 Marketing Masterclass, Episode 9): CX with SG
The Convergence of B2B and Digital Commerce For decades, B2B and digital commerce seemed like separate worlds—one built on long-term relationships and complex decisions, the other on speed, convenience, and real-time data. Today, those paths are merging. Business buyers now expect the same seamless, self-service experiences they enjoy as consumers, while digital leaders are recognizing the value of lasting customer relationships. In this episode, we outline a framework for thriving in this n...
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2 months ago
35 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Building the Future-Ready Digital Marketer (Season 2 Marketing Masterclass, Episode 1): CX with SG
Imagine the familiar world of marketing suddenly shifting into a dynamic, unpredictable landscape where old maps no longer work. This is today’s reality. Our upcoming podcast explores how marketing has evolved—from interruptive messages to authentic conversations, and from simply selling products to deeply understanding customers. We’ll reveal how brand communication has moved from top-down broadcasts to co-created dialogues with audiences, making authenticity and customer experience more vit...
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2 months ago
21 minutes

CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
The Future of Revenue Leadership: Orchestrating People, Intelligence & Purpose The final episode brings everything together — technology, teamwork, and human purpose. We’ll explore what it means to lead revenue in a world that’s always changing, where the best leaders don’t just manage performance but orchestrate it. You’ll discover how tomorrow’s CROs think beyond quotas and forecasts — focusing instead on culture, collaboration, and customer value. We’ll show how to blend data-driven fo...