CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Sourajit Ghosh (SG)
65 episodes
1 week ago
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
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This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
Integrating Customer Experience with the Value Chain: How End-to-End Alignment Drives Growth, Trust, and Operational Excellence (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 17): CX with SG
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
34 minutes
1 week ago
Integrating Customer Experience with the Value Chain: How End-to-End Alignment Drives Growth, Trust, and Operational Excellence (Season 5 Enterprise CX-CRM AI Data & Architecture Masterclass, Episode 17): CX with SG
This episode explores why customer experience cannot be optimized in isolation from the broader value chain. We discuss how misalignment between marketing, sales, operations, and service creates friction that customers immediately feel. The conversation highlights how integrating CX into supply, fulfillment, pricing, and service execution improves reliability and perceived value. Listeners will gain insight into how value-chain integration transforms CX from surface-level engagement int...
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
