CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Sourajit Ghosh (SG)
65 episodes
1 week ago
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
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This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
From Deals to Value Streams: Why Quote & Order Defines Modern Revenue (Season 3 Quote-Order-AI Management System Masterclass, Episode 1): CX with SG
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
34 minutes
2 months ago
From Deals to Value Streams: Why Quote & Order Defines Modern Revenue (Season 3 Quote-Order-AI Management System Masterclass, Episode 1): CX with SG
From Deals to Value Streams: Why Quote & Order Defines Modern Revenue Selling is changing faster than most teams can adapt. It’s no longer about chasing one-off wins — it’s about building ongoing relationships that continuously create value for both the company and the customer. In this opening episode, we explore why Quote & Order Management sits at the center of this transformation. You’ll discover how every quote, order, and fulfillment step is actually a story about trust, reliabi...
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
