CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Sourajit Ghosh (SG)
65 episodes
4 days ago
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
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This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
From Negotiation to Collaboration: How AI Changes Selling (Season 3 Quote-Order-AI Management System Masterclass, Episode 6): CX with SG
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
40 minutes
2 months ago
From Negotiation to Collaboration: How AI Changes Selling (Season 3 Quote-Order-AI Management System Masterclass, Episode 6): CX with SG
From Negotiation to Collaboration: How AI Changes Selling AI isn’t replacing salespeople — it’s redefining what great selling looks like. In this episode, we explore how intelligent systems, copilots, and conversational AI are helping teams sell smarter and faster while keeping humanity at the center. You’ll see how AI can predict buyer intent, recommend pricing, and surface insights that improve every conversation. We’ll look at how forward-thinking CROs are treating AI not as automation, bu...
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
