CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Sourajit Ghosh (SG)
65 episodes
1 week ago
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
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This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
Predictive Growth: From Forecasting to Foresight (Season 3 Quote-Order-AI Management System Masterclass, Episode 7): CX with SG
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
50 minutes
2 months ago
Predictive Growth: From Forecasting to Foresight (Season 3 Quote-Order-AI Management System Masterclass, Episode 7): CX with SG
Predictive Growth: From Forecasting to Foresight Most forecasts look backward — but growth happens when you can see what’s coming next. This episode explores how predictive analytics, behavioral signals, and AI-driven foresight are transforming how leaders plan and steer the business. We’ll unpack how organizations move from quarterly forecasts to living, adaptive models that evolve with every new order, quote, and customer behavior. You’ll learn how to use predictive insights to anticipate r...
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
