CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Sourajit Ghosh (SG)
65 episodes
3 days ago
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
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This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
Rethinking the Quote: Simplicity, Speed, and Trust (Season 3 Quote-Order-AI Management System Masterclass, Episode 2): CX with SG
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
32 minutes
1 month ago
Rethinking the Quote: Simplicity, Speed, and Trust (Season 3 Quote-Order-AI Management System Masterclass, Episode 2): CX with SG
Rethinking the Quote: Simplicity, Speed, and Trust Quoting is where customers first experience how easy — or how painful — it is to do business with you. In this episode, we explore the psychology behind quoting and why simplicity is the ultimate trust signal. You’ll learn how clarity, transparency, and speed can turn quoting into a strategic advantage rather than an administrative chore. We’ll unpack how modern sales teams use guided selling and clear pricing structures to balance personaliz...
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
