CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Sourajit Ghosh (SG)
65 episodes
3 days ago
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
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This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
Selling in the Everything-as-a-Service & Subscriptions Economy (Season 3 Quote-Order-AI Management System Masterclass, Episode 4): CX with SG
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
40 minutes
1 month ago
Selling in the Everything-as-a-Service & Subscriptions Economy (Season 3 Quote-Order-AI Management System Masterclass, Episode 4): CX with SG
Selling in the Everything-as-a-Service & Subscriptions Economy Everything today — from software to cars to industrial equipment — is sold as a service. In this episode, we explore what that really means for sales and revenue leaders. You’ll learn how to shift from selling things to selling outcomes, from ownership to access, and from transactions to relationships. We’ll break down how to manage pricing models that flex with usage, renewals, or entitlements, and how to align incentives wit...
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
