CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Sourajit Ghosh (SG)
65 episodes
1 week ago
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
All content for CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG is the property of Sourajit Ghosh (SG) and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
The New Revenue Stack: CRM, CPQ, Billing, and Beyond (Season 3 Quote-Order-AI Management System Masterclass, Episode 5): CX with SG
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
33 minutes
2 months ago
The New Revenue Stack: CRM, CPQ, Billing, and Beyond (Season 3 Quote-Order-AI Management System Masterclass, Episode 5): CX with SG
The New Revenue Stack: CRM, CPQ, Billing, and Beyond Behind every great customer experience lies a connected revenue system that few customers ever see but every leader must understand. In this episode, we pull back the curtain on the modern revenue “stack” — how CRM, CPQ, Order Management, Billing, and fulfillment all come together to form one continuous flow from opportunity to cash. We’ll explore how misalignment between these systems creates delays, confusion, and lost revenue — and how i...
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
