CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
Sourajit Ghosh (SG)
65 episodes
1 week ago
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
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This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
Trust, Transparency & Ethics: The Human Compass of Predictive Commerce (Season 3 Quote-Order-AI Management System Masterclass, Episode 9): CX with SG
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
36 minutes
2 months ago
Trust, Transparency & Ethics: The Human Compass of Predictive Commerce (Season 3 Quote-Order-AI Management System Masterclass, Episode 9): CX with SG
Trust, Transparency & Ethics: The Human Compass of Predictive Commerce As AI and automation play a bigger role in selling, trust becomes your most valuable asset. This episode explores how to build ethical, transparent, and human-centered revenue systems. We’ll talk about what fairness means in pricing, forecasting, and fulfillment — and how to explain automated decisions clearly to customers and teams. You’ll learn how leading organizations design ethics into their business processes, en...
CX with SG: AI, Data and Customer Experience CX-CRM. Masterclass learning insights with SG
This episode provides a deep look into the architecture and operating model of an agentic CRM environment. We examine how specialized agents—spanning sales assistance, lead generation, content creation, service escalation, and knowledge management—work together as an integrated system. Rather than replacing humans, these agents augment teams by handling coordination, prioritization, and execution at scale. The discussion highlights how explainability, governance, and orchestration ensure trus...
