Deliverology is a monthly podcast hosted by Joanne Reid, Managing Partner - Service Delivery at Cactus. Each month Jo will interview industry leaders and discuss their experiences and top tips for managing service delivery within an agency. Subscribe to be notified when the next episode is available.

Designing the Future: AI, Creativity and Collaboration Welcome to another episode of Deliverology! Today, we sat down with Charbel Zeaiter, a serial entrepreneur and designer from Sydney, Australia. Charbel’s career spans design, technology, education, and now, world-building through books, media, and games. In this episode, we explore his journey, the evolution of creative industries, and the role of AI in design and agency life. Charbel shares insights into how the agency world has change...

The Growth Triangle: Delivery/Ops, Finance and Marketing/Sales Welcome to another episode of Deliverology! In today’s episode, we are diving into the agency triangle, focusing on the interconnected dynamics between delivery and operations, finance, and marketing. Joanne Reid is joined by Dan Archer, who leads agency growth marketing consulting at Cactus, and Alfie Wenegieme, a chartered accountant and managing partner at Cactus. Together, they explore how these three core functions dr...

Welcome to another episode of Deliverology! Today, we’re excited to feature Rodrigo Steed, a seasoned expert with over 20 years of experience in project management across corporate and creative fields.Rodrigo’s career journey began in finance at IBM, but he soon found his passion in project management, where creativity meets structure. From managing large-scale art exhibitions in Brazil to transitioning into digital project management in London, Rodrigo’s expertise spans diverse industries. I...

Welcome to another episode of Deliverology! Today, we’re thrilled to feature Natalie, a vital part of the team at manifesto, where she embodies the values of diversity, equity, and inclusion.Natalie’s journey into project management is both unexpected and inspiring. After a decade in banking, she discovered her passion for leading change and embraced the dynamic environment of the agency world. Her experiences at manifesto have shaped her approach to project management and team leadership.In ...

Turning Client Service into Lasting Partnerships: Winning Strategies for Agency TeamsWelcome to another episode of Deliverology! Today, we’re excited to feature Emily Brown, the Client Service Director at Receptional.Emily’s journey through the world of client service is truly inspiring. With over a decade of experience in account management and digital marketing, she’s perfected the art of building and nurturing client relationships. From her early days in branding agencies in London to lead...

Welcome to the sixth episode of Deliverology! Today's episode is a takeover! We're interviewing Joanne Reid, a managing partner at Cactus and a legend in the service delivery game.Joanne fell into digital marketing and project management by accident. After studying journalism and marketing, she landed a marketing assistant role at a small digital agency. Recognizing her talent for project management, she transitioned into a project manager role, eventually leading the project management team....

Welcome to the sixth episode of Deliverology! Today’s episode dives into the fascinating journey of Jess, a project manager who stumbled into the role and thrived.Jessica Amos' path to project management was anything but ordinary. She started with a temp job and quickly discovered a passion for the collaborative nature and fast-paced world of project delivery.We'll hear about the challenges she faced as a junior PM in a new agency, including the lack of clear direction and the struggle ...

Welcome to the fifth episode of Deliverology! In today’s episode we will unlock the secrets of successful agency tool migrations. Discover how to harness the power of #AI, streamline processes, and empower your team to become #ServiceDelivery heroes!Is the thought of migrating to a new #ProjectManagement tool sending shivers down your spine? Our guest, Aldo Chavez, a change management and digital transformation expert, shares real-world experiences and insights to guide you through the ...

Welcome to the fourth episode of Deliverology! Today’s episode unlocks the secret weapon to achieving client satisfaction: client feedback.Our guest, Remeny Armitage, Founder of Brilliant and Human, a professional service that understands what their clients truly think of them by proactively listening to people and getting invaluable insights to help them be more strategic.She reveals how regular client feedback sessions can be a goldmine for project managers. You'll discover how to use it to...

Welcome to the third episode of Deliverology! Today, we will explore the exciting, yet challenging, world of #freelance project management within #DigitalAgencies.In this episode, Jo chats with Sarah Dack, Founder & Lead Consultant of SB Digital Search, a recruitment agency that purely specialises in finding the ultimate talent within the Project Management advertising and marketing sector.She will be sharing valuable insights for those considering transitioning from a permanent role to b...

Welcome to the second episode of Deliverology! Today, we'll be discussing the challenges and learning experiences of being a project manager within an agency, especially for those who are new to the role.In this episode, we feature Isabel Cude, Project Manager at Thought Quarter, a strategy, design and software development agency that amplifies businesses through rapid innovation and technology. She shares her background and how she got into project management, including:- The challenges and ...

Welcome to our first ever episode of Deliverology, we're talking today about the experiences of project managers.In this episode, we feature Roxanna Roberts, a Project Manager at Finally Agency, an award-winning, full-service agency growing engineering and manufacturing companies through digital marketing. She discusses crucial aspects of effective project management, including:- Working collaboratively with account managers- Establishing strong project foundations - Managing clien...