Ever feel like no matter what you change in the practice, you’re “wrong”? Push too hard and the team melts down. Stand still and nothing improves. We break the cycle by showing how to make progress without chaos: one focused change at a time, packaged around a clear outcome, supported by micro check-ins, and closed with a real finish line your team can trust. If you’re ready to roll out systems at the right pace and build a team that embraces improvement, subscribe, share this episode with a...
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Ever feel like no matter what you change in the practice, you’re “wrong”? Push too hard and the team melts down. Stand still and nothing improves. We break the cycle by showing how to make progress without chaos: one focused change at a time, packaged around a clear outcome, supported by micro check-ins, and closed with a real finish line your team can trust. If you’re ready to roll out systems at the right pace and build a team that embraces improvement, subscribe, share this episode with a...
When It Didn’t Hurt Until You Touched It. What to Say and How to Handle.
Dental Practice Heroes
26 minutes
2 months ago
When It Didn’t Hurt Until You Touched It. What to Say and How to Handle.
It’s the classic lose-lose situation: a patient walks in with no pain, goes home, and calls you back and says, “I’m having pain and it didn’t hurt until you touched it.” Even when you do everything right, you still get the blame. In this episode, you’ll learn exactly what you can say in appointments to avoid conflict, the treatment planning mistakes that can come back to bite you, and how to handle to patients who demand you pay to fix what’s “wrong.” Topics discussed: Why new dentists strugg...
Dental Practice Heroes
Ever feel like no matter what you change in the practice, you’re “wrong”? Push too hard and the team melts down. Stand still and nothing improves. We break the cycle by showing how to make progress without chaos: one focused change at a time, packaged around a clear outcome, supported by micro check-ins, and closed with a real finish line your team can trust. If you’re ready to roll out systems at the right pace and build a team that embraces improvement, subscribe, share this episode with a...
