Diesel Stories is back! Peter Cooper sits down with Luke Todd, President of The Service Company, to talk about expanding from one shop to four locations around Ohio. They dig into when it really makes sense to add a second location, how to track efficiency and utilization, and why you have to know where every minute of technician time goes. They also touch on overhead, shop supplies, diagnostic rates, and building a culture where techs and service staff are all bought into the same numbers.
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