Automating parts of your sales and service process can save time—but it should never feel robotic. In this episode, we explored how to use automation tools while still delivering a warm, personal experience that keeps your customers coming back.
✨ Key Takeaways from This Episode:
🔹 Discover tools for follow-ups, onboarding, and customer support
🔹 Learn how to craft messages that feel human—even when automated
🔹 Create workflows that delight your customers from start to finish
If you’ve ever wondered how to balance efficiency with authenticity, this episode gave you the tools and inspiration to do just that.
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👥 Entrepreneurs featured in this episode
(Feel free to reach out for a virtual coffee!)
🔗 Sondra Ray – https://www.linkedin.com/in/getitdonecoachinganvaservices
🔗 Peter Hingston – https://www.linkedin.com/in/peter-hingston-4089a51a6/
🔗 Lesetja Mokou - https://www.linkedin.com/in/lesetja-mokou
🔗 Hendrick Mohlahlo - https://www.linkedin.com/in/hendrick-mohlahlo-158941a3/
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🌍 About Explore ProTech
We're looking for the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world to join our community.
If that sounds like you, book a meeting with Peter & Nestene here:
👉 https://exploreprotech.com/bookings/
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🙏 A big thank you to our sponsors:
🎵 Intro music produced by Peach Jam Records – https://www.linkedin.com/company/peach-jam-records-inc/
🎤 Vocals by Cheyanne Summer – https://www.linkedin.com/in/cheyanne-summer/
📸 Photography by Joanne Moorhouse Global Virtual Photography – https://www.linkedin.com/in/joannemoorhouse/
🎬 Video Intro by Sommerville Lombard – https://www.linkedin.com/in/sommerville-lombard/
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🔔 Don’t forget
If you liked this show, like, subscribe, and share so you never miss an episode and can help other entrepreneurs find us too!
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⏱️ Timestamps
00:07 - Tribe Song
02:00 - Sondra Ray: Hallo and Welcome!!
03:08 - Sondra Ray: This weeks topic
08:02 - Peter Hingston: Use automation to increase the personal touch
12:27 - Sondra Ray: Give ways to get out of the automation
15:37 - Lesetja Mokou: Automation can be frustrating too
20:55 - Sondra Ray: Automation is great if the customer doesn't realize it is automation
22:46 - Peter Hingston: Certain businesses are not designed for automation
28:47 - Lesetja Mokou: Picks you up when you go back a second time
31:11 - Sondra Ray: Gives that extra personal touch
34:16 - Peter Hingston: Use automation to run your business
40:03 - Sondra Ray: Wrapping up
41:49 - Peter Hingston: May all your wildest entrepreneurial dreams come true