In this conversation, Chris Hood and Eva Karnaukh discuss the importance of customer-centric AI, emphasizing that successful AI implementation should focus on solving customer problems rather than just technology. They explore the challenges businesses face in adopting AI, the significance of data readiness, and the need for a strategic approach to AI projects. Chris introduces his new eBook, 'AI Powered Customer Success,' which provides a framework for integrating AI into customer success strategies. The discussion also touches on future trends in AI and technology, urging businesses to prioritize customer needs in their AI initiatives.