In this deeply personal 99th episode of Experiencing Healthcare, Jamie and Matt take a step away from policy and leadership topics to explore what patient experience looks like from the inside. For the first time on the show, Matt shares the private journey he has been navigating since 2024: an unexpected prostate cancer diagnosis, a year of intense testing and decision-making, the emotional weight of uncertainty, and the profound impact of caregiving through multiple difficult family health crises.
This two part episode focuses on the patient experience through Matt’s eyes—not as a healthcare executive, but as a husband, son, father, and friend. He reflects on what it feels like to be vulnerable, to navigate appointments, to sit with fear, and to rely on others for strength. And woven throughout is a powerful message to healthcare workers: the smallest acts of compassion—like a tech choosing the right music—are never small to the person receiving them.
Episode 1 sets the emotional foundation for this two-part series and leads into Episode 2, where Matt’s family caregiving story and the realities of burnout will take center stage.
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