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Expert Insights

Total Expert

108 episodes

6 days ago

At the core of Prosperity Home Mortgage, they are hyper-focused on communication, which includes everyone in the homebuying process. That includes the real estate agent, the lender, and the borrower. For President and CEO Justin Messer, that means thinking beyond the transaction and evaluating every engagement between those individuals throughout the homebuying journey. To create that trust requires you to constantly rethink and optimize each interaction, seeking a flawless experience by keep...

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Entrepreneurship

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At the core of Prosperity Home Mortgage, they are hyper-focused on communication, which includes everyone in the homebuying process. That includes the real estate agent, the lender, and the borrower. For President and CEO Justin Messer, that means thinking beyond the transaction and evaluating every engagement between those individuals throughout the homebuying journey. To create that trust requires you to constantly rethink and optimize each interaction, seeking a flawless experience by keep...

Show more...

Entrepreneurship

Episodes (20/108)

Expert Insights

Respecting Transactions by Humanizing the Homebuying Journey

At the core of Prosperity Home Mortgage, they are hyper-focused on communication, which includes everyone in the homebuying process. That includes the real estate agent, the lender, and the borrower. For President and CEO Justin Messer, that means thinking beyond the transaction and evaluating every engagement between those individuals throughout the homebuying journey. To create that trust requires you to constantly rethink and optimize each interaction, seeking a flawless experience by keep...

1 year ago

33 minutes

Expert Insights

Incubating AI Specifically Designed for the Mortgage Industry

The technology conversation of GenAI has moved so fast since OpenAI and Chat GPT burst into the public eye. But are businesses just buying into the hype of AI, and does it really benefit their goals and needs? For Shashank Shekhar, Founder and CEO at InstaMortgage, he is taking AI's capabilities and augmenting them for mortgage and lending companies to solve challenges specific to the industry to improve efficiencies and productivity. What started as a curiosity has turned into creating a tan...

1 year ago

26 minutes

Expert Insights

Activating Data the Right Way for a Targeted Purpose

The technology buzzwords for the last few years have been AI analytics, data analytics, and automation, but businesses are still unsure how to leverage those advancements in their systems. Leveraging data and connecting systems correctly requires companies to consider what they are trying to accomplish with their information. Cogneesol recently partnered with Total Expert to help the insurance industry work toward structuring and organizing data to give them a full view of their pipeline. On ...

1 year ago

28 minutes

Expert Insights

Enhancing Education and Engagement for Medicare Insurance Agents

Medicare agents and agencies have gone through drastic changes over the last 20 years, making adapting and growing with the times challenging for all involved. With a constantly growing customer base, education and personal communication has become a greater necessity to maintain and grow in an expanding marketplace. So how do you become more of a trusted advisor, leverage and grow your business, and navigate constantly changing dynamics at once? Ahead of their panel together at the Medicaria...

1 year ago

42 minutes

Expert Insights

2024 Housing Market Outlook, Analysis, and Insights

The housing market narrative for 2024 is shaping up to be part mystery, part thriller, part blockbuster. We know rates will come down, but when and how much? When rates do come down, what will be the biggest priorities and opportunities for lenders? And, what can lenders and loan officers do right now to help prepare for the next market shift? Total Expert Founder and CEO Joe Welu sat down with HousingWire CEO Clayton Collins to look at the data, analyze the trends, and discuss what the futur...

1 year ago

28 minutes

Expert Insights

Increasing Customer Lifetime Value in Financial Services

Total Expert Founder & CEO Joe Well, Chief Lending Officer Da Catinella, and General Manager of Banking James White came together to discuss how shifts in the market as we enter 2024 will impact both financial institutions and the consumers they serve. With rates expected to drop throughout the year, new opportunities and new challenges will present themselves. So the question becomes: how do lenders, loan officers, bankers, and other financial services professionals leverage technology l...

1 year ago

21 minutes

Expert Insights

Risks & Opportunities Around the Rate Environment in 2024

It’s a star-studded episode of the Expert Insights podcast as Total Expert Founder & CEO Joe Welu is joined by our in-house industry experts, Chief Lending Officer Dan Catinella and General Manager of Banking James White, to talk about the huge news around interest rates. Join us as they discuss what the Federal Reserve announced, how it will impact the financial markets, and what risks and opportunities this will present for modern lenders, banks, and credit unions in 2024.

1 year ago

10 minutes

Expert Insights

Maximize the Rate Environment and Seize Refinance Opportunities

Wed. Dec. 13, 2023 ended on a positive note for lenders as the Federal Open Market Committee and Federal Reserve Chair, Jerome Powell, made clear statements that rate hikes are completed and they intend to make several rate cuts in 2024. This crystal clarity should introduce stability to the market with a continual downward trend in mortgage rates through next year—and lenders should expect an increase in refinance activity. Total Expert has consulted with CEOs and production leaders this wee...

1 year ago

8 minutes

Expert Insights

Key Takeaways On The Dreamforce Conference: Partnering With Salesforce To Solve Current Market Challenges With Patrick Hanley

What’s in it to partner with Salesforce? That’s the question we will discuss today. Joining Joe Welu in this episode is the Vice President of Partner Ecosystem at Total Expert, Patrick Hanley. Bringing with them from the Dreamforce Conference are some of their key takeaways from Salesforce’s largest event. Patrick shares the trend of AI and how Salesforce continues to invest in them. Joe shares the importance of the trust layer in the data. Let’s join Patrick and Joe in today’s conversat...

2 years ago

19 minutes

Expert Insights

Better Together with Salesforce: 2023 Dreamforce Recap

Join Total Expert Founder & CEO Joe Welu and VP Partner Ecosystems Patrick Hanley as they discuss the invaluable insights and they took away from experts across the technology and financial services industries while at #Dreamforce2023. As a proud Salesforce partner, we’re excited to share our experience from another incredible event. We’ll also discuss the strength of the Total Expert and Salesforce partnership and how it unlocks value and offers the best possible solution for joint custo...

2 years ago

22 minutes

Expert Insights

A Closer Look At The Mortgage Space Mid-2023 With Julian Hebron

We’re halfway down 2023. For anyone who knows how to stay afloat in the mortgage space, that means keeping yourself abreast of what happened and what trends to expect. In this episode, Joe Welu interviews Julian Hebron, the founder and CEO of The Basis Point, to give us a closer look at the mortgage space in mid-2023. Is the worst over despite the recent challenges and rising interest rates? Will we see a potential improvement in the next six to 12 months? Julian shares his data-driven insigh...

2 years ago

41 minutes

Expert Insights

Exploring Challenges And Opportunities In The Insurance Industry: Communication, Collaboration, And The Role Of AI With Chris Cline And Ilya Filipov

Unique challenges and technological transformations are reshaping the insurance industry as we know it. How should agencies position themselves to benefit from these changes? Join host Joe Welu as he engages in a dynamic discussion with industry experts Chris Cline and Ilya Filipov. The conversation focuses on the lack of proactive communication from agents and the delicate balance between over-communicating and avoiding notice of rising costs. It emphasizes the importance of education, engag...

2 years ago

35 minutes

Expert Insights

The Evolution of the Housing Industry with Clayton Collins

There are a lot of changes in the housing industry right now, and with all the layoffs and right-sizing going on, it’s easy to feel like the industry is going through a downturn. But reframe that and think about it as an evolutionary process. In this episode, Joe Welu and industry leader Clayton Collins discuss how the current adjustments are pushing mediocre players out and concentrating the market share to the top players, and how this will ultimately result in better service for ...

2 years ago

29 minutes

Expert Insights

Journey to the Top with Shant Banosian

The journey to the top is not all about peaches and rainbows. After all, to reach the top, you have to start from the bottom and go through steep inclines. This metaphor perfectly illustrates what Shant Banosian had to go through. Before he became a top loan originator, Shant started somewhere and went through experiences that may not be the most pleasant life has to offer. How did he rise above that and reach the pinnacle of success? He bares it all in this conversation with Joe Welu on Expe...

2 years ago

36 minutes

Expert Insights

Silicon Valley Bank (SVB): What Happened And The Opportunity With James White And Dan Catinella

Headlines were flooded with the news of the Silicon Valley Bank (SVB) collapse, leaving consumers with questions and uncertainty. Banks and lenders, on the other hand, are trying to restore consumer confidence and make the next best move. Total Expert’s James White and Dan Catinella join host Joe Welu in this episode to make sense of the news, break it down in simple terms, and outline the opportunities. James and Dan offer tactical advice for banks and lenders on how they can lead with educa...

2 years ago

28 minutes

Expert Insights

Marketing In Today's World: Understanding Gen Z Consumer Attitudes And Mindsets With Shashank Shekhar

Today's market demands a deeper understanding of consumer attitudes and mindsets, which often differ from what we see in the media. It's time to ditch the outdated tactics and embrace a more personalized and authentic approach. In this episode, Shashank Shekhar, the CEO of InstaMortgage and host of the Shashank Redemption podcast, discusses how to navigate the industry. He delves into the current state of the market, exploring consumer attitudes and mindsets that differ from what we see in th...

2 years ago

32 minutes

Expert Insights

Best Practices For Maximizing Growth With Dan Catinella

Consider this episode your one-stop shop for top strategies and tactical methods to help your organization drive deal flow and become a growth engine. In this special three-part feature episode, Total Expert's Chief Lending Officer Dan Catinella joins Joe Welu and discusses how to create growth opportunities. Discover how to (1) protect your pipeline and improve conversions, (2) become a customer-for-life company, and (3) elevate the quality of your communications. With the purchase market sh...

2 years ago

41 minutes

Expert Insights

Raising Industry Standards Using Tech and Innovation with Katherine Campbell

The industry has shifted where we now have to rely on tech and innovation to create opportunities and ride the changing tides. However, the drawback is it keeps our heads in the sand. What we need is to raise the standard. In this episode, Katherine Campbell, Chief Digital Officer for Assurance Financial, sits down with Joe Welu to discuss how we can do that and be pioneers. She talks about building a tech stack to help us stand out from the pack. Addressing the challenges that may come our w...

2 years ago

33 minutes

Expert Insights

Technology Evaluation: Tech Stack Or 'Franken-Stack?'

Guess who’s back? Fintech evangelist Sue Woodard joins Joe Welu here in Expert Insights studio again, this time to discuss how banks and lenders evaluate their tech stack in today’s macro environment. Sue shares the biggest pain points of lenders in choosing and implementing the right technology, the key components lenders miss during the process, how tech providers can be seen as more than just another vendor, and more! Tune in now to know if it’s all tech stack or “franken-stack”!

2 years ago

15 minutes

Expert Insights

The 2023 Growth Playbook: Customer Acquisition With Sue Woodard

Prioritization is more important than ever as lenders look for ways to grow their businesses. Customer acquisition will certainly be a key component in this regard. Fintech evangelist Sue Woodard joins Joe Welu in the Expert Insights studio to discuss the top priorities for lenders in 2023. She explains how to operationalize the right things in your organization and offer consumers with high-quality advice to help them make their homeownership dreams a reality. They share the mindse...

2 years ago

27 minutes