If you’ve ever wondered what happens when the automotive industry’s brightest thinkers sit down in one room, buckle up. This conversation feels like stepping into the control room of a rocket that’s already taking off. In this episode, joining the conversation are two heavy hitters who are right at the center of that momentum: Mike Cavanaugh of Lithia and Driveway and Dr. Matt Bennett of Northwood University. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episo...
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If you’ve ever wondered what happens when the automotive industry’s brightest thinkers sit down in one room, buckle up. This conversation feels like stepping into the control room of a rocket that’s already taking off. In this episode, joining the conversation are two heavy hitters who are right at the center of that momentum: Mike Cavanaugh of Lithia and Driveway and Dr. Matt Bennett of Northwood University. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episo...
The F&I Mistakes Costing Dealers Repeat Customers with Mickey Quinn
Fixed Ops Roundtable
9 minutes
2 months ago
The F&I Mistakes Costing Dealers Repeat Customers with Mickey Quinn
In this episode my guest is Mickey Quinn, President of Vanguard Dealer Services, joining Sarah Vantine and me at Uber’s headquarters in New York City. Mickey has spent more than 35 years in the F&I space, and he brings a perspective that challenges the way many dealers think about customer loyalty. We talk about how authenticity, sincerity, and empathy can completely change the way customers experience the F&I office, and why those qualities matter more today than ever. 👉 Register for...
Fixed Ops Roundtable
If you’ve ever wondered what happens when the automotive industry’s brightest thinkers sit down in one room, buckle up. This conversation feels like stepping into the control room of a rocket that’s already taking off. In this episode, joining the conversation are two heavy hitters who are right at the center of that momentum: Mike Cavanaugh of Lithia and Driveway and Dr. Matt Bennett of Northwood University. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episo...
