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Grow Your Clinic

The Clinic Mastery Team

339 episodes

2 days ago

What actually worked in your clinic this year - and what didn’t move the needle at all? In our final episode of the Grow Your Clinic podcast for 2025, Ben, Hannah and Jack O’Brien sit down for a candid year-in-review inside the Clinic Mastery team. They unpack the changes that delivered unexpected wins, the ideas that sounded good but fell flat, and the biggest lessons that shaped how they lead and supported clinic owners. From evolving team roles and communication to intentional learning mom...

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Entrepreneurship

Health & Fitness

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What actually worked in your clinic this year - and what didn’t move the needle at all? In our final episode of the Grow Your Clinic podcast for 2025, Ben, Hannah and Jack O’Brien sit down for a candid year-in-review inside the Clinic Mastery team. They unpack the changes that delivered unexpected wins, the ideas that sounded good but fell flat, and the biggest lessons that shaped how they lead and supported clinic owners. From evolving team roles and communication to intentional learning mom...

Show more...

Entrepreneurship

Health & Fitness

Episodes (20/339)

Grow Your Clinic

Reflecting on 2025: Surprises, Changes, and Lessons from the CM Team | GYC Podcast 339

What actually worked in your clinic this year - and what didn’t move the needle at all? In our final episode of the Grow Your Clinic podcast for 2025, Ben, Hannah and Jack O’Brien sit down for a candid year-in-review inside the Clinic Mastery team. They unpack the changes that delivered unexpected wins, the ideas that sounded good but fell flat, and the biggest lessons that shaped how they lead and supported clinic owners. From evolving team roles and communication to intentional learning mom...

1 week ago

1 hour

Grow Your Clinic

Onboarding New Graduates: Success Strategies in Their First 100 Days | GYC Podcast 338

Starting a new graduate and hoping they’ll “figure it out” as they go? In this episode of the Grow Your Clinic podcast, we break down how to onboard new grads in a way that builds confidence fast and sets them up for long-term success. We unpack why early familiarity matters, how purposeful shadowing and getting reps in early accelerates competence, and how clear expectations and clinic culture reduce overwhelm. We introduce the three-stream onboarding framework—personal, professional and pra...

2 weeks ago

55 minutes

Grow Your Clinic

Start 2026 With Your #1 Project and This 90 Day Plan Approach | GYC Podcast 337

Constantly busy, but not always moving your clinic forward? In this episode, we unpack how proactive planning for the new year helps clinic owners cut through distractions, avoid shiny object syndrome, and focus on the projects that actually move the needle. We break down how to choose the right priorities, set clear goals, and use simple planning frameworks like the 120-day plan to avoid scope creep and half-finished ideas. You’ll learn how to create space for strategic thinking, define what...

2 weeks ago

46 minutes

Grow Your Clinic

The Heck Yes (or No Way!) Recruitment Playbook | GYC Podcast 336

Hiring in a hurry and hoping for the best - only to pay for it later? In this episode of the Grow Your Clinic podcast, we break down why panic hiring is one of the biggest risks to clinic growth, and how a clear, multi-stage recruitment process helps you consistently hire the right people. We unpack a practical seven-step framework that goes beyond CVs to assess skills, values and culture fit, while reducing bias and costly hiring mistakes. You’ll learn how to involve your team using a simple...

3 weeks ago

53 minutes

Grow Your Clinic

The Agency Dilemma: Stop Paying for Marketing That Doesn’t Get New Patients | GYC Podcast 335

Wondering what your marketing agency is actually doing, and whether it’s truly bringing new clients through the door? In this episode of the Grow Your Clinic podcast, we unpack the must-know foundations clinic owners need before handing over a single marketing dollar. We break down the core definitions that shape every campaign - what a real conversion is, how to calculate your Client Acquisition Cost, why Lifetime Value matters, and what ROI should realistically look like for your clinic. Yo...

3 weeks ago

57 minutes

Grow Your Clinic

The Top 5 Questions Every Clinic Owner Should Ask When Hiring | GYC Podcast 334

Struggling to attract great team members and tired of scrambling every time a role opens up? In this episode of the Grow Your Clinic podcast, Ben and Bec unpack why adopting an “always be recruiting” mindset is one of the most powerful shifts a clinic owner can make. We explore how dedicating just a few hours each week to proactive recruitment builds a warm, ready-to-go pool of quality candidates long before you need them. You’ll learn how to use social media and simple weekly habits to stay ...

1 month ago

53 minutes

Grow Your Clinic

The End-of-Year Review Every High-Performing Clinic Owner Prioritises | GYC Podcast 333

Feeling unsure how to fairly evaluate your team and set clear expectations as the year wraps up? In this episode we break down how to run a powerful, data-driven year-end review that gives you clarity, removes bias, and sets your practitioners up for real growth. Ben and Hannah unpack the key metrics every clinic owner should track - revenue, appointments, retention, cancellations, and leadership hours - and how to interpret the story behind the numbers so you can support each practitioner ap...

1 month ago

49 minutes

Grow Your Clinic

How Parenthood Made Me Rethink Every Part of My Business | GYC Podcast 332

Want to take maternity leave confidently, knowing your clinic will thrive while you’re away? In this episode of the Grow Your Clinic podcast, Ben, Hannah and Bec share their experiences of stepping back from their clinics after having a baby. We unpack why taking at least three months of minimal contact can help new parents adjust, bond with their newborn, and establish a routine - without feeling guilty or overwhelmed. You’ll learn practical strategies for preparing your clinic, including cr...

1 month ago

55 minutes

Grow Your Clinic

Clinic Mastery | Watch us find $100K in clinic growth using your data | GYC Podcast 331

Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ Join Ben and Jack as they give you a true behind-the-scenes taster of what it’s like to work with them! In this episode, they unpack why data - not feelings - should drive your clinic’s decisions, performance and growth. They also walk you through Allie, the platform they use to centralise metrics and training, and even analyse real-life clinic data inside the system - so you can see exactly how th...

1 month ago

51 minutes

Grow Your Clinic

Clinic Mastery | The Truth About Coaching & What You’re Really Buying | GYC Podcast 330

Ever wondered why some clinic owners completely transform after coaching - while others just get busier? In this episode of the Grow Your Clinic podcast, Ben, Hannah, Jack and Pete dive into the real ROI of coaching, and why it goes far beyond revenue, systems or ticking off tasks. You’ll hear how the most meaningful gains come from personal transformation—better decision-making, clearer leadership, healthier boundaries and a mindset that frees you from overwhelm. We unpack how coaching helps...

1 month ago

45 minutes

Grow Your Clinic

Clinic Mastery | Don't Start 2026 Without This New Year Checklist | GYC Podcast 329

Feeling overwhelmed heading into the new year, and unsure how to set your clinic up for a strong start? In episode 329 of the Grow Your Clinic podcast, Ben, Dan and Bec discuss key strategies to kickstart the new year with momentum. We unpack how to plan around effective trading days, set up multiple bank accounts to stabilise cash flow, refresh key processes like client onboarding, and use time-blocking to lock in your big rocks before the year gets busy. We break down the simple Three-Quest...

1 month ago

48 minutes

Grow Your Clinic

Clinic Mastery | Celebrating Your Team’s Success This Holiday Season | GYC Podcast 328

In this festive episode, Ben, Jack and Hannah discuss the joys and challenges of celebrating Christmas within a team environment. They explore the importance of planning Christmas parties, creating memorable experiences, and acknowledging team contributions throughout the year. The conversation also touches on the significance of gifts and acknowledgments for referral partners, emphasising the need for intentionality and connection during the holiday season. Need to systemise your clinic? St...

1 month ago

58 minutes

Grow Your Clinic

Clinic Mastery | Stay Ahead: Your Clinic’s Year-End Checklist | GYC Podcast 327

Get your free copy of our End of Year Checklist now! Head to https://www.clinicmastery.com/free-resources Feeling the year-end chaos creeping in? In this episode of the Grow Your Clinic podcast, Ben, Jack and Hannah share how to take control of the holiday rush with a proactive end-of-year checklist. They break down practical steps to keep your clinic running smoothly — from locking in client bookings and team meetings to tightening up your finances and marketing. You’ll learn how to m...

1 month ago

56 minutes

Grow Your Clinic

Clinic Mastery | Your Clinic’s Leaking Money - Here’s How to Stop It | GYC Podcast 326

Feeling like your clinic’s expenses keep growing but profits aren’t? In this episode of the Grow Your Clinic podcast, Ben, Hannah, Jack and Pete break down how to take control of your clinic costs without cutting corners. You’ll learn how to separate true expenses from smart investments, identify hidden money leaks (like subscriptions, meetings, and admin hours), and reallocate funds toward what actually drives growth—your team and your clients. If you’re ready to stop wasting dollars and sta...

1 month ago

1 hour

Grow Your Clinic

Clinic Mastery | Most clinics charge too little (here’s how to fix it) | GYC Podcast 325

Feeling the pressure to raise your clinic fees but not sure where to start? In episode 325 of the Grow Your Clinic podcast, Ben, Bec and Jack unpack the current state of physiotherapy fees in Australia - and why so many clinics are undercharging. They explore how implementing a tiered pricing model can help you align fees with clinician experience, boost profitability, and create a more sustainable business. You’ll learn how to benchmark against competitors, run regular fee reviews, and con...

2 months ago

53 minutes

Grow Your Clinic

Clinic Mastery | Set Performance Targets For Practitioners Without Hurting Culture | GYC Podcast 324

Do your practitioners really understand their performance targets — and why they matter? In episode 324 of the Grow Your Clinic Podcast, Ben, Hannah and Jack unpack how to set clear, relevant performance targets that drive both practitioner growth and clinic sustainability. You’ll learn how to start the KPI conversation early — even at the hiring stage — and how to link targets to your team’s personal goals so they feel motivated, not micromanaged. The team dives into how to tailor expectatio...

2 months ago

58 minutes

Grow Your Clinic

Clinic Mastery | Feel Like Admin Meetings Are a Waste of Time? | GYC Podcast 323

Tired of admin meetings that drain your energy instead of driving progress? In this episode of the Grow Your Clinic Podcast, Jack and Bec share how to transform your clinic’s admin meetings from time-wasting catch-ups into energising sessions that spark collaboration, accountability, and real results. You’ll learn how to shift from information-dumping to decision-making, set clear agendas that keep everyone focused, and create a safe space where your team feels empowered to speak up and probl...

2 months ago

54 minutes

Grow Your Clinic

Clinic Mastery | Why Your Clinic Systems Don’t Stick (And How to Fix It) | GYC Podcast 322

Struggling to get your clinic systems to actually stick? In episode 322 of the Grow Your Clinic podcast, Jack, Dan & Bec dive into why so many systems fail - not because they’re bad, but because they’re abandoned too soon. From battling “shiny ball syndrome” to building a culture of consistency, this episode shows you how to stop reinventing the wheel and start locking in systems that last. You’ll learn how to become the ‘Chief Reminding Officer,’ why documenting beats overthinking, and h...

2 months ago

52 minutes

Grow Your Clinic

Clinic Mastery | Reactivate Clients Without Being Salesy in Your Clinic | GYC Podcast 321

Is your clinic letting past clients slip through the cracks - or do you have a system to bring them back? In episode 321 of the Grow Your Clinic podcast, Jack, Hannah and Peter Flynn dive into the art and science of reactivating clients who have slipped away. You’ll hear how to avoid the “salesy” stigma, why reactivations are actually part of outstanding client care, and the right time frames for different professions to trigger a check-in. We also unpack the balance between personal touch an...

3 months ago

52 minutes

Grow Your Clinic

Clinic Mastery | Train Your Admin With These Four Scripts | GYC Podcast 320

Are your receptionists set up to deliver an outstanding client experience - or do they need better training? In episode 320 of the Grow Your Clinic podcast, Ben, Bec and Dan unpack the 4 essential scripts every admin team needs at the front desk. You’ll discover how to balance consistency with personality, why onboarding receptionists quickly and effectively is critical, and how admin teams can shape retention just as much as practitioners. We also dive into practical strategies like shadowi...

3 months ago

58 minutes