This episode is part heartfelt life update, part nerdy behind the scenes of how I’m designing the client experience for a brand-new low-ticket membership. I’m sharing the full story: my husband’s job shift, stepping away from a “stable” role that turned out to be deeply misaligned, wrestling with feast-or-famine months, and deciding to pull my three-year-old out of daycare so I can actually live the flexibility I built this business for. Then we get into the fun stuff: the actual thought proc...
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This episode is part heartfelt life update, part nerdy behind the scenes of how I’m designing the client experience for a brand-new low-ticket membership. I’m sharing the full story: my husband’s job shift, stepping away from a “stable” role that turned out to be deeply misaligned, wrestling with feast-or-famine months, and deciding to pull my three-year-old out of daycare so I can actually live the flexibility I built this business for. Then we get into the fun stuff: the actual thought proc...
Episode 8: Three Tiny Fixes That Quietly Elevate Your Client Experience
Hands-off Hospitality
14 minutes
4 months ago
Episode 8: Three Tiny Fixes That Quietly Elevate Your Client Experience
Small details can make or break trust with your clients—and most of them are easier to fix than you think. In this episode of Hands Off Hospitality, I’m sharing three simple systems tweaks that instantly improve your client experience and lighten your backend: How to update (or automate) the copyright year on your website so leads know you’re still active.Squarespace resourceShowit resourceThe Zapier automation I use to create calendar buffers and prevent double-booking around appointments.A ...
Hands-off Hospitality
This episode is part heartfelt life update, part nerdy behind the scenes of how I’m designing the client experience for a brand-new low-ticket membership. I’m sharing the full story: my husband’s job shift, stepping away from a “stable” role that turned out to be deeply misaligned, wrestling with feast-or-famine months, and deciding to pull my three-year-old out of daycare so I can actually live the flexibility I built this business for. Then we get into the fun stuff: the actual thought proc...
