What does relationship banking, fraud prevention, and real leadership have to do with the Energize Conference?
Everything.
In this episode of Hanging with the Hoopers, Andrew Hooper sits down with Angela Saiz and Toni Carroll from Capital Bank to unpack why they continue to sponsor FNF Energize year after year…and why this event matters so much to the title industry right now.
Angela shares her journey from Yellow Pages advertising to becoming one of the most trusted connectors in the title and banking world. Toni breaks down what she’s seeing on the front lines of wire fraud, check fraud, and positive pay, and why too many businesses still don’t understand the risks.
Together, the conversation hits on:
• Why personal relationships still win in banking
• How fraud has evolved…and what title companies must do now
• Leadership lessons that hold up in any market
• Why “do what you say you’re going to do” still matters
• And why Energize is designed to reset your mindset at the start of the year
This isn’t hype. It’s a real conversation about growth, protection, leadership, and partnership…and why Energize creates space for the conversations our industry actually needs.
🎯 About Energize
Energize is an early-year conference built for title professionals, attorneys, lenders, and industry leaders who want practical insight, meaningful connection, and momentum heading into the year.
🤝 Proud Sponsor: Capital Bank
Capital Bank partners with title professionals nationwide, offering relationship-driven banking, fraud protection tools like positive pay, and a team that understands how money really moves in this industry.
If you’re attending Energize this year…come find Angela and Toni…and be ready to talk leadership, fraud prevention, and yes…your most memorable concert of all time.
00:00 Introduction and welcome
00:03 Angela Saiz’s journey from Yellow Pages to banking
00:06 Toni Carroll’s path through title, underwriting, and banking
00:09 Wire fraud, check fraud, and positive pay explained
00:12 Leadership lessons that actually hold up
00:15 Why Capital Bank keeps sponsoring Energize
00:18 Final thoughts and Energize momentum
Chapters (YouTube-friendly)
On this Energize sponsor spotlight of Hanging With The Hoopers, Andrew sits down with Autumn Fleck, owner and CEO of Precision Signing Agency... the nation’s number one rated national loan signing agency.
From baking scones to win over real estate attorneys during COVID to completing 1,200 signings in 10 months and scaling to over 50,000 closings nationwide, Autumn shares how she built a hospitality first signing service that puts people before profits.
In this conversation, Andrew and Autumn talk about
• What it really looks like to run a fully remote signing agency that covers all 50 states and supports international and RON closings
• How Autumn’s background in wine, hospitality, and national sales shaped her client experience philosophy in title
• Why protecting notary signing agents and “keeping your people out of harm’s way” is a non negotiable leadership value
• Walking away from misaligned partnerships, even when they look great on paper
• Building culture with a 100 percent remote team spread across time zones
• How living in Portugal with her family changed the way she leads, scales, and thinks about work and life
You will also hear Autumn’s story of starting in North Carolina, moving to Colorado for RON, then taking the leap to Portugal... all while growing a business that serves real estate attorneys, title companies, lenders, home builders, and realtors across the country.
If you are coming to FNF Energize in Maryland or Virginia, Autumn and the Precision Signing Agency team will be there in person. Stop by their table, ask how partnering with Precision can help you grow your business, and maybe ask a few questions about life in Portugal too.
Timestamps
00:00 Welcome to Hanging With The Hoopers and Energize sponsor spotlight
00:26 Who is Autumn Fleck and what is Precision Signing Agency
01:17 Running a fully remote signing agency from Portugal
06:06 Autumn’s path from wine and hospitality into loan signings
10:30 Baking scones, car side closings, and the first 87 signings
13:39 Scaling to 1,200 signings in 10 months and finding her lane
16:20 Seeing the gaps in traditional signing services and fixing them
18:04 Safety, respect, and protecting notary signing agents
21:32 Competition, partnership, and walking away from misalignment
23:39 Leading a 100 percent remote team and protecting culture
26:35 Why Autumn is excited about FNF Energize in MD and VA
28:32 Portugal, lifestyle design, and not waiting for retirement
30:50 Favorite books, grit, and scaling well
34:18 How Autumn balances family, travel, and self development
34:55 Where to connect with Autumn
Connect with Autumn
• LinkedIn... search “Autumn Fleck” and Precision Signing Agency
• Learn more about Precision Signing Agency by reaching out to Autumn directly via LinkedIn or email
Connect with Hanging With The Hoopers
• Subscribe to the channel for more real conversations around leadership, growth, and the real estate trifecta
• Follow Andrew and Tim on LinkedIn to stay in the loop on future Energize content and sponsor spotlights
If you are part of the FNF family or work with our agents and attorneys, share this episode with your team before Energize... it is a great example of what people first partnership looks like in our industry.
In this episode, hosts Andrew and Tim Hooper, along with guest Brad Walsh (President of Eagle Title), wrap a year of sales and marketing support with Eagle Title's real estate agent partners, LIVE at Eagle Title in Annapolis. In this open forum, Tim, Andrew, and Brad explore the significance of authenticity, simplicity, and consistency in content creation and client relationships. They emphasize the importance of personal growth, the value of being true to oneself, and the need for professionals to ask the right questions to understand their clients better. The conversation also touches on the challenges of navigating high-stakes transactions and the psychology behind client interactions, encouraging listeners to embrace their unique identities and build confidence in their professional journeys. In this conversation, the trio discusses the intricacies of real estate transactions, emphasizing the importance of effective communication, humor, and timely delivery of information. They share personal anecdotes and practical advice on navigating challenges, building relationships, and implementing a 'do it now' philosophy to enhance productivity. The discussion also touches on the significance of using technology and tools for content creation and communication in the real estate industry. The group discusses the evolution of content creation, the integration of technology in sales, and the importance of self-care and authenticity in business. They emphasize the need for a mindset shift to embrace new tools and approaches. The discussion also highlights the significance of setting boundaries and prioritizing personal well-being to enhance professional effectiveness. They encourage listeners to be authentic in their interactions and to not let perfectionism hinder their progress.
In this episode of Hang With The Hoopers, Tim and Andrew Hooper discuss the importance of reflection as they enter the new year. They emphasize the need to look back at the past year to refine strategies and set clear goals for the future. The conversation covers metrics, gratitude, and the significance of intentionality in business practices, encouraging listeners to connect their past experiences with future aspirations.
In this episode of Hang With The Hoopers, Tim and Andrew welcome back Chelsea Peitz to discuss the evolving landscape of social media and its impact on the real estate industry. Chelsea emphasizes the importance of authentic engagement over complex strategies, particularly for those who may feel overwhelmed by the demands of digital marketing. The conversation explores how to connect with clients on a human level, the significance of relationships in sales, and practical tips for year-end engagement. Chelsea encourages listeners, especially introverts, to embrace their unique styles in social media and to focus on meaningful interactions rather than just content creation.
social media, real estate, marketing, sales strategies, introverts, engagement, neuroscience, content creation, networking, personal branding
#Leadership #Accountability #TrustInTeams #LeadershipDevelopment #PositiveAttitude #TeamBuilding #LeadershipPodcast #InspireAction #SparkThought #HangingWithTheHoopers #HoopX2
In this episode of "Hanging With The Hoopers," Tim and Andrew Hooper explore the crucial role of accountability in leadership. They share personal experiences, practical advice, and thought-provoking insights on how a positive attitude and trust are integral to leading effectively.
Tim emphasizes that the attitude of leadership is about how we show up, the tone of voice we use, and the heart with which we approach those we lead. He highlights that an effective leader assumes positive intent and seeks to understand before making judgments. This approach fosters a positive environment and builds trust within the team.
Andrew adds that during busy and stressful times, the true attitude of a leader emerges. He stresses the importance of maintaining genuine interactions and investing in team members, even in brief moments. Andrew reminds us that servant leadership is about showing up for the team and assuming positive intent in all interactions.
Tim and Andrew discuss the importance of giving and receiving constructive feedback. They emphasize that a true A player not only accepts accountability but also welcomes it. Leaders should create an environment where team members feel safe to give and receive feedback, fostering growth and improvement.
Tim shares an inspiring story about Nick Saban, the legendary coach of the Alabama Crimson Tide, and his approach to accountability and positive affirmation. Andrew echoes this sentiment, highlighting that leaders must also hold themselves accountable and recognize their team's achievements.
The episode concludes with a powerful message: a team is not just a group of people who work together but a group of people who trust each other. Trust is built through deep conversations, understanding motivations, and maintaining open lines of communication.
Tune in to "Hanging With The Hoopers" for this insightful discussion on the power of accountability in leadership and learn how to build trust and elevate your team's performance.
Tim and Andrew Hooper engage in a riveting conversation with Elizabeth Berg, a titan in the realm of education and training for the title insurance industry. With her extensive background as an attorney and underwriter, Elizabeth brings a wealth of knowledge and a unique perspective on leadership, training, and the power of simplification.
Key Timestamps & Topics:
Key Takeaways:
Chapters
00:00 Introduction
06:49 Microwave Mindset
24:35 Metrics and Consistency
30:26 Conclusion
Summary
In this episode of the Hanging with the Hoopers podcast, Tim and Andrew discuss the concept of a microwave mindset, which refers to the desire for quick fixes and instant results. They explore the origins of this mindset and how it is influenced by technology and our culture of instant gratification. They also provide practical tips for overcoming the microwave mindset, such as engaging in pre-work before training sessions and being patient in the process of personal and professional growth. In this conversation, Tim Hooper and Andrew discuss the importance of developing discipline for deeper purpose in leadership. They emphasize the need to slow down and avoid the shiny object syndrome, focusing on one main vision and goal instead of overwhelming the team with multiple topics. They suggest breaking down the vision into smaller metrics and consistently reporting on them to build muscle memory and engagement. They also highlight the importance of avoiding the microwave mindset and understanding that building discipline takes time. Overall, they encourage leaders to be methodical, thoughtful, and emotionally intelligent in their approach to human behavior.
Takeaways
The microwave mindset is the desire for quick fixes and instant results, influenced by technology and our culture of instant gratification.
Overcoming the microwave mindset requires awareness and a willingness to engage in the process of personal and professional growth.
Engaging in pre-work before training sessions can make the time together more effective and help participants prepare for deeper learning.
Patience is key in the journey of personal and professional development, as true growth takes time and effort. Develop discipline for deeper purpose in leadership.
Avoid the shiny object syndrome and focus on one main vision and goal.
Break down the vision into smaller metrics and consistently report on them.
Avoid the microwave mindset and understand that building discipline takes time.
Be methodical, thoughtful, and emotionally intelligent in your approach to human behavior.
Tim and Andrew Hooper sit down with Kevin Johnson from Leverage Consulting to dive into the nuances of leadership, coaching, and mentorship. This episode explores the critical importance of asking the right questions, being present as a leader, and understanding the unique needs and strengths of each team member. Kevin shares his journey from accounting to leadership consulting, emphasizing the transition from traditional management to servant leadership and the power of being genuinely engaged with your team. The discussion also touches on the challenges of navigating leadership roles, the impact of mindset on team dynamics, and practical strategies for empowering and elevating your team. Join us for a deep dive into transforming leadership through empathy, understanding, and strategic mentorship. #hangingwiththehoopers #hoopx2 #LeadershipTransformation #MentorshipMatters #ServantLeadership
Exclusive Episode - MLTA Convention 2023 The guys are back for another episode of Hanging With The Hoopers! We are back in a live episode during the MLTA Convention in Delaware. #HangingWithTheHoopers #HoopX2 #AttitudeOfLeadership#SparkThought#InspireAction#Leadership #Podcast
#coaching #leadershipdevelopment #mentorship 🎙️ Episode 26 - With Hosts, Tim & Andrew Hooper Join the Hoopers as they dive into the intricate world of coaching and mentorship in leadership. They explore the nuances of being a mentor versus a coach, emphasizing the importance of empathy, understanding, and guidance. The conversation reveals how leadership is more than just directing; it's about connecting on a deeper level, recognizing potential, and fostering growth in others. They discuss real-life examples and share personal insights on balancing authority with compassion, highlighting the transformative power of effective mentorship and coaching in both personal and professional realms. Tune in for an enlightening discussion that's vital for anyone looking to elevate their leadership game. #HangingWithTheHoopers #HoopX2 #AttitudeOfLeadership#SparkThought#InspireAction#Leadership #Podcast
#leadership #podcast #oneonones Episode 25: In this episode of "Hanging with the Hoopers," hosts Andrew and Tim Hooper delve into the crucial topic of conducting effective one-on-one meetings within a corporate setting. They emphasize the importance of empathy, clear expectations, and consistent communication in leadership. By exploring real-world scenarios and discussing their personal experiences, the Hooper brothers provide valuable insights into how leaders can genuinely connect with their team members and foster a positive work environment. This episode is a must-watch for anyone looking to enhance their leadership skills, especially in the realm of employee engagement and motivation. Join the conversation and discover how to transform your one-on-ones into powerful tools for team growth and success. Don't forget to follow us on TikTok: @hanginwiththehoopers for more bite-sized leadership wisdom. #leadership #Management #EmployeeEngagement #HangingWithTheHoopers #HoopX2 #AttitudeOfLeadership#SparkThought#InspireAction#Leadership #Podcast
E23: Tim preaches some nuggets of wisdom and Andrew shares some mindful support worth listening.
#HangingWithTheHoopers #HoopX2 #AttitudeOfLeadership#SparkThought#InspireAction#Leadership #Podcast
E22: Feedback Matters... As a leader, it's important to strike a balance between being in control and being empathetic towards your team. Tim and Andrew discuss the common leadership mistake of not filtering your emotions and give great examples on using empathy. They break down the concept, and provide some personal examples on how to avoid these pitfalls. Whether you're a seasoned executive or a new manager, you'll learn valuable insights that can help you improve your leadership skills and create a positive work environment. We'll cover topics such as emotional intelligence, effective communication, and team motivation. If you're ready to become a better leader and inspire your team to greatness, this video is for you! Don't forget to hit the subscribe button and turn on notifications to get updates on our latest leadership tips and strategies. #HangingWithTheHoopers #HoopX2 #AttitudeOfLeadership#SparkThought#InspireAction#Leadership #Podcast
E21: Are you filtering your emotions or demoralizing your team?
As a leader, it's important to strike a balance between being in control and being empathetic towards your team. Tim and Andrew discuss the common leadership mistake of not filtering your emotions and give great examples on using empathy. They break down the concept, and provide some personal examples on how to avoid these pitfalls. Whether you're a seasoned executive or a new manager, you'll learn valuable insights that can help you improve your leadership skills and create a positive work environment. We'll cover topics such as emotional intelligence, effective communication, and team motivation If you're ready to become a better leader and inspire your team to greatness, this video is for you! Don't forget to hit the subscribe button and turn on notifications to get updates on our latest leadership tips and strategies.
#HangingWithTheHoopers #HoopX2 #AttitudeOfLeadership#SparkThought#InspireAction#Leadership #Podcast
E20: In this informative and engaging video on leadership, Andrew and Tim delve into what it takes to execute on a strong customer experience strategy in your business. They emphasize the importance of paying attention to the small things that can make all the difference in building a positive customer experience.Through real-life examples and personal anecdotes, the hosts explore the common mistakes businesses make that can cause breakdowns in their CX. They discuss the importance of consistency, communication, and passion in building a culture of strong customer experience.The video provides practical tips for leaders on how to create a customer-centric culture, from setting clear expectations to empowering employees to make decisions that benefit the customer. Andrew and Tim also discuss the role of technology in enhancing the customer experience and the importance of keeping up with trends and best practices in the field.Whether you're a business owner, manager, or customer service representative, this video offers valuable insights and practical advice on how to build a culture of strong customer experience in your organization. So, join Andrew and Tim on this journey to discover the little things you can do consistently with passion to create a customer experience that stands out from the crowd.
Channel: https://www.youtube.com/@hangingwiththehoopers/
E19: In this insightful and thought-provoking video on leadership, Tim and Andrew tackle the common tendency among leaders to jump to conclusions and deliver adverse action to their employees without proper evaluation. Through personal anecdotes and real-life examples, they explore the dangers of rushing to judgment and the importance of slowing down to gather facts before taking any action.The video unpacks a few mantras that leaders can adopt to ensure they are not making any rash decisions. By reminding themselves to "think before they act," "keep an open mind," and "seek to understand before being understood," leaders can avoid making mistakes that can have serious consequences for their team and organization.Throughout the video, Tim and Andrew emphasize the importance of gathering all the facts, listening to all parties involved, and considering all perspectives before taking any adverse action. They provide practical tips for slowing down and approaching sensitive situations with calm and empathy.Whether you're a new or experienced leader, this video offers valuable insights and practical advice on how to navigate complex situations and avoid making rash decisions that can damage relationships and team morale. So, join Tim and Andrew on this journey to discover how to check yourself before you wreck yourself when taking adverse action with your team.
Channel: https://www.youtube.com/@hangingwiththehoopers/
#HangingWithTheHoopers #HoopX2
#AttitudeOfLeadership#SparkThought#InspireAction#Leadership #Podcast
E18: Andrew and Tim dig into the morale of our teams and how to impact it in a positive way. In this informative and engaging video, we explore the importance of morale in team performance and how to increase it. The video starts by defining morale and its impact on the workplace, including productivity, job satisfaction, and employee retention. It also highlights the common causes of low morale, such as poor communication, lack of recognition, and unrealistic expectations. The video then delves into practical strategies for boosting morale and creating a positive work environment. From small gestures like offering praise and recognition to more significant initiatives like team-building exercises and professional development opportunities, the video offers a range of actionable tips for leaders at all levels. Throughout the video, viewers are challenged to reflect on their own leadership style and to identify areas where they can improve morale in their own teams. Whether you're a seasoned manager or a new leader, this video offers valuable insights and practical advice on how to build a culture of positivity, engagement, and motivation. So, join us on this journey to discover the power of morale and how to harness it for your team's success!
Channel: https://www.youtube.com/@hangingwiththehoopers/videos
#HangingWithTheHoopers #HoopX2 #AttitudeOfLeadership#SparkThought#InspireAction#Leadership #Podcast
E17: Andrew & Tim dive into the topic of #layoffs and #tough end of year conversations that many #business #leaders experience through a down market. Making a tough decision to preserve your business is almost always the right choice - we owe it to our customers and employees to be around at the end of a recession. Tim & Andrew discuss how can we make these decisions and #communicate them with #transparency, #empathy, and #vision.
Channel: https://www.youtube.com/@hangingwiththehoopers
#HangingWithTheHoopers #HoopX2 #AttitudeOfLeadership#SparkThought#InspireAction#Leadership #Podcast
E16: Starting the episode with dad jokes, appreciation and a cheers to 2023. Thank you all our viewers!
In this inspiring and thought-provoking video on leadership, we explore the concept of the greatest asset we have and how to protect it. The video starts by asking a fundamental question: what is the greatest asset we have? Through a series of real-life examples and anecdotes, the video reveals that the greatest asset we have is ourselves - our physical, mental, and emotional well-being.The video then delves into the importance of protecting this asset by adopting healthy habits and behaviors, such as exercise, mindfulness, and self-reflection. It also emphasizes the significance of building a supportive network of colleagues, mentors, and loved ones who can help us navigate the challenges of leadership and life.Throughout the video, viewers are challenged to reflect on their own attitudes and behaviors and to identify concrete steps they can take to protect their greatest asset. Whether you're a seasoned leader or just starting out, this video offers valuable insights and practical advice on how to lead with purpose, resilience, and integrity. So, join us on this journey to discover and protect the greatest asset we have!
Channel: https://www.youtube.com/@hangingwiththehoopers
#HangingWithTheHoopers #HoopX2 #AttitudeOfLeadership#SparkThought#InspireAction#Leadership #Podcast