Physician advisory programs, which educate clinicians in peer-to-peer fashion, are growing in several ways. This video at the AHIMA Annual Conference explores the many uses of these programs, as well as how to implement them and make sure they're effective. The speakers are Dr. Adriane Martin, Vice President of Physician Services at Enjoin, a CDI consulting firm, and Shameka Hooks, Executive Director, Midcycle Operations: Coding, CDI, Revenue Integrity and HIM at WakeMed, a teaching hospital with 970 beds and more than 1200 employees.
Learn more about Enjoin: https://www.enjoincdi.com/
Healthcare IT Community: https://www.healthcareittoday.com/
T.H.E. Clinic, a federally qualified health center serving a low-income communmity in Los Angeles, recently reduced missed patient visits ("no-shows") from 25-28% to 13-14%. To learn more about this exceptional improvement, we sat down with CIO Wilson Santos who describes how the healow AI-Powered No-Show Prediction Model helped their clinic achieve this goal.
Many factors create what Santos called an "unacceptable" rate of missed visits. People are tied down taking care of family members, forget visits, get busy, or simply get well before the time of their visit and fail to cancel.
T.H.E. Clinic was one of first adopters of healow AI-powered no-show prediction model, and after implementing it saw the great results. The clinic now identifies the appointments most likely to be missed through predictive analytics on EHR data, and dedicates front desk staff to contacting them.
Learn more about T.H.E. Clinic, Inc.: https://www.tohelpeveryone.org/
Learn more about eClinicalWorks: https://www.eclinicalworks.com/
Healthcare IT Community: https://www.healthcareittoday.com/
AI has proven itself as a way to remove the burden of scanning, identifying, and uploading information. For Nemours Children's Health, AI solutions from Vyne Medical completely restructured and optimized their document handling practices.
Cathy Murphy, HIM Operations Manager at Nemours Children’s Health, gives an account in this video of what data management consisted of before automation, and how Vyne's automated systems have transformed their practices. With the same staff, they can meet turnaroud times consistently and relieve clerical burdens on staff.
Andrew Loeffler, Technical Project Manager at Vyne Medical, meets with Nemours every two weeks to check on the progress of current data collection projects and discover new ones. Most of the operations that used to be performed through a sequence of manual steps are now available through the Vyne API. They continuously look at processes that are still done manually to find automation possibilities.
Learn more about Nemours Children’s Health: https://www.nemours.org/
Learn more about Vyne Medical: https://vynemedical.com/
Healthcare IT Today Community: https://healthcareittoday.com/
Although ambient voice transcriptions driven by AI are seeing widespread adoption in healthcare institutions, only 20%-40% of clinicians adopt it in each institution, according to Dr. Thomas Kelly, CEO & Co-Founder at Heidi. However, when Heidi's AI medical scribe is brought in, they achieve an average 60-70% adoption by clinicians.
This is because they focus directly on how to help clinicians do their jobs, according to Kelly, although they don't ignore the larger issues such as compliance and integration with EHRs. By maintaining independence from the EHR, and by offering many different templates for each specialty, Heidi allows more customization.
Learn more about Heidi: https://www.heidihealth.com/
Healthcare IT Community: https://www.healthcareittoday.com/
Dr. Mike Gao, President of Smarter Technologies, says that the distinction between clinical care and revenue cycle management (RCM) was a historical decision that is no longer valid. Clinical care is determined partly by what payers cover and what proof they require of the patient condition. In turn, the codes and other information used for billing are summaries of what happened in the clinical visit.
In this environment, doctors have to take into account not just the symptoms and history presented by the patient, but the patient's environment and insurance coverage. No one can keep all this in mind.
So AI tools such as Smarter Technologies provide a "super-intelligence" that can combine the data needed by the physician. Dr. Ruben Amarasingham, Co-Founder of Pieces Technologies which is now part of Smarter Technologies, says that AI can bring doctors "real contextual understanding of what's happening to their patients."
Learn more about Smarter Technologies: https://www.smartertech.com/
Healthcare IT Community: https://www.healthcareittoday.com/
Hyro's Responsible AI Agent platform enables health systems to safely automate patient workflows and conversations across key channels such as call centers, websites, SMS, and mobile apps, supporting use cases like scheduling, appointments, and prescription refills and more. But CEO and Co-Founder Israel Krush thinks that providers should look beyond just the high costs of call centers toward their potential for generating revenue.
Instead of being a "black box," a call center that leverages technology like that offered by Hyro measures how many calls were made and what the conversion rate (appointments scheduled) was.
To handle detailed and specific workflows (such as "I'm looking for a dermatologist in a specific area") Krush says that Hyro supplements the traditional large language models (LLMs) with "small language models."
Learn more about Hyro: https://www.hyro.ai/
Healthcare IT Community: https://www.healthcareittoday.com/
Thibodaux Regional Health System, a Louisiana health system with both a hospital and clinics, has focused on process improvement to pursue what they call “patient-centered excellence.” In this video, CEO Greg Stock and CIO Bryan Samaha talk about their use of the MEDITECH EHR and how they are reducing errors and improving clinical quality.
Advantages they cite for MEDITECH include the balance between a relatively low operating cost and proven results, as well as the ability to maintain their own autonomy over their EHR without being at the mercy of another health system. The latter advantage allows them to maintain control over downtime, updates, the flexibility of the EHR, and other operations. Stock refers to the partnership as a “marriage between a hospital and an IT system,” which now spans 24 years.
Learn more about Thibodaux Regional Health System: https://www.thibodaux.com/
Learn more about MEDITECH: https://ehr.meditech.com/
Community health centers make up the largest primary care network in the U.S. health care system, serving 1 out of 7 Americans—and in rural areas, 1 out of 3. Dr. Kyu Rhee, President and CEO of the National Association of Community Health Centers, says that their patient base has tripled over the past 20 to 25 years, and he expects it to triple again over the next 20.
Watch the video for details about the reach of community health centers, the role of the National Association of Community Health Centers, and Rhee's hopes for technology to meet clinicians' needs.
Learn more about National Association of Community Health Centers: https://www.nachc.org/
Reimbursements in health care have gotten more complex with the growing importance of risk-based, value-based plans and behavior change. In this video interview, Tiffany Waltos, Director of Revenue and Analytics at Community Health Care in Northern Ohio, discusses today’s pressures on revenue cycle management and ways health care providers can respond.
Community Health Care, with 19 offices and 65 providers with a focus on primary care, realized they needed to put clear rules in place for coding and billing and create consistency among doctors so that submissions would be approved the first time around. One of the big things that helped them do this was to contract for the RCM (Revenue Cycle Management) consulting services offered by their eClinicalWorks EHR vendor. Working together they were able to address some of the more complex issues they faced and improve their RCM efforts.
Learn more about Community Health Care: https://www.chci.com/
Learn more about eCW: https://www.eclinicalworks.com/Healthcare IT Community: https://www.healthcareittoday.com/
[SPONSORED] Empty shelves in a hospital aren’t just an inconvenience—they can delay care. Other industries solved this problem years ago with predictive tools and smarter supply chains.
At the 2025 Oracle Health Summit, Kristen Miles, Vice President of Healthcare Product Strategy at Oracle, discusses how automation, robotics, and AI are reshaping supply chain management in healthcare. Miles explains how Oracle is adapting lessons from retail and logistics, integrating them directly with Oracle’s EHR, and helping clinicians see inventory status at the bedside.
Do you believe that the lessons from retail can be effectively applied in healthcare? Share your thoughts in the comment.
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Learn more about Oracle Health at https://www.oracle.com/health/
Find more great health IT content at https://www.healthcareittoday.com/
In a recent interview at the eClinicalWorks National Conference, Josh Baker, Operations Manager at Orthopaedic Institute of Ohio, reports on some time-saving features offered by the eClinicalWorks EHR. A combination of mobile device support, rules engines, and AI takes administrative burdens off of clinical and support staff alike.
The Orthopaedic Institute of Ohio has 12 locations in northwestern Ohio and sees about 900-1000 patients per day. They have used eClinicalWorks since 2006.
Learn more about Orthopaedic Institute of Ohio: https://www.orthoohio.com/
Learn more about eCW: https://www.eclinicalworks.com/
Healthcare IT Community: https://www.healthcareittoday.com/
Our recent interview was all about measurements. The Wooster Community Hospital Health System in Wayne County, Ohio achieved a 20% improvement in their nurses’ satisfaction with their MEDITECH EHR after a six-month effort. This video, interviewing Eric Gasser, Vice President of Information Systems and CIO, shows how statistics and survey data made that achievement possible.
Gasser says that Wooster offers high quality care and has won awards. Yet, always interested in doing better, they took up a suggestion by MEDITECH to join the KLAS Arch Collaborative. As part of that collaborative, they surveyed their clinicians. Although they were mostly happy with their jobs, nurses found documentation to be a burden.
Learn more about Wooster: https://www.woosterhospital.org/
Learn more about MEDITECH: https://ehr.meditech.com/
Healthcare IT Community: https://www.healthcareittoday.com/
Every organization—large and small—can benefit from automating payments versus printing, signing, and sending paper checks. ECHO is helping health care provider organizations and their vendors move away from paper checks to electronic payments like ACH, and providing better security in the process. In our latest video interview, we talk with Bill Clausen, Executive Vice President at ECHO, along with Stephen Thames, CFO at Magnolia Regional Health Center, a 200-bed hospital in North Mississippi - to discuss their journey toward payment automation.
Learn more about ECHO: https://www.echohealthinc.com/
Learn more about Magnolia Regional Health Center: https://www.mrhc.org/
Healthcare IT Community: https://www.healthcareittoday.com/
[SPONSORED] Every vendor is talking about AI—but who’s actually making it work in healthcare? At the Oracle Health Summit, we pressed Seema Verma on how Oracle plans to turn promises into real-world change for clinicians and patients.
Seema Verma, EVP and GM of Oracle Health, sat down with us to go beyond the headlines. From automation in revenue cycle to clinical trial matching inside the EHR, she explains how Oracle Health is tying AI to its broader product suite—HR, supply chain, finance—and why the company is dedicating itself on being an ecosystem-friendly player (read: no walled gardens).
What’s your take? Do you think Oracle's new AI-first EHR will deliver as promised? Are you excited about the company's openness to partnering with other innovators? Drop your thoughts below.
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Learn more about Oracle Health at https://www.oracle.com/health/
Find more great health IT content at https://www.healthcareittoday.com/
Morris Hospital and Healthcare Centers is quite small: an independent, rural system of clinics including an 89-bed hospital. Yet the system is the largest employer in Morris, IL. In this interview, Kim Landers, their Vice President of Patient Care and Chief Nurse Executive, explains how they remain relevant and solvent, and the aid provided by moving to the MEDITECH Expanse online platform.
While always having used MEDITECH as their EHR, Morris went online with Expanse in 2023. This move brought together all departments, which had previously used four different platforms. The unification of records was especially important in pulling together the ambulatory and in-patient settings.
Learn more about Morris Hospital: https://www.morrishospital.org/
Learn more about MEDITECH: https://ehr.meditech.com/
Healthcare IT Community: https://www.healthcareittoday.com/
Everyone’s talking about how AI scribes save clinicians time. But what if the bigger win isn’t the clock—it’s the relief of finally walking out of the exam room without a head full of notes to write later?
In this conversation, Dr. Scott Eshowsky, Chief Medical Information Officer at Beacon Health System and a practicing family physician, shares how Oracle Health’s Clinical AI Agent is changing daily practice. From easing documentation burden and reducing burnout to strengthening patient connection, he explains why integration and accountability are just as critical as efficiency gains. He also discusses how Beacon is thinking about AI’s next frontier: helping clinicians surface chart data more quickly for better decision-making.
Where do you see AI scribes making the biggest difference—time saved, mental space, or patient connection? Share your thoughts in the comments.
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Learn more about Beacon Health System at https://www.beaconhealthsystem.org/
Learn more about Oracle Health at https://www.oracle.com/industries/healthcare/
Find more great health IT content at https://www.healthcareittoday.com/
As healthcare gets more complex, revenue cycle management has gotten more complex as well as it becoming more difficult to find high quality RCM staff. That’s why it’s no surprise that many medical practices are outsourcing their RCM efforts. This was the case for Heather Boone, Clinical Supervisor at Orlando Heart and Vascular Institute, who decided to work with eClinicalWorks‘ revenue cycle management services. After choosing to have eClinicalWorks manage their RCM, they saw an increase of 30% in their reimbursements. Plus, payments are made an average of 21 days faster than before thanks for a mixture of eCW’s highly skilled staff, learnings they bring from managing other practices’ RCM, and leveraging AI.
Learn more about Orlando Heart & Vascular Institute: https://www.heartorlando.com/
Learn more about eCW: https://www.eclinicalworks.com/
Healthcare IT Community: https://www.healthcareittoday.com/
Fownd is a young company creating an ambient voice recording solution to document evaluations, assessments, and plans for physical therapists. Visits, workflows, terminology, and conversations in general are different in PT than in the physician settings most ambient voice solutions are designed for. Fownd, which has many physical therapists on its team, is designing its solution with every aspect of the PT's needs in mind.
In this video, Co-Founder Christina Rama explains that PTs are a second thought in other ambient solutions. Companies that focus on automating clinical documentation start with physicians and cover PT as an add-on. Correspondingly, EHRs for PT incorporate AI and documentation support as an add-on. Fownd's focus make it uniquely valuable.
Learn more about Fownd: https://fownd.care/
Healthcare IT Community: https://www.healthcareittoday.com/
Rob Klootwyk, Director, Interoperability at Epic, and Matthew Eisenberg, M.D., Associate Chief Medical Information Officer at Stanford Health Care, offer an in-depth discussion in this video of recent developments in standards and in Epic's tools for information sharing.
Learn more about Stanford Health Care: https://stanfordhealthcare.org/
Learn more about Epic: https://www.epic.com/
Healthcare IT Community: https://www.healthcareittoday.com/
In this video, Todd Stottlemyer, CEO at Acentra Health, sets forth new initiatives at his company and his own views on leadership.
Acentra Health recently launched a consortium named the Safe AI and Medicaid Alliance (SAMA) combining policy leaders and technical experts to develop safe frameworks for AI adoption. The consortium is open to anyone who wants to participate, and deals with issues of compliance and equity in AI.
More generally, Stottlemyer stresses Acentra's desire to be a "trusted partner" for its clients and to help them see "where the puck is going to be"—in other words to be ready for constant changes in a dynamic, changing market.
Learn more about Acentra: https://acentra.com/
Healthcare IT Community: https://www.healthcareittoday.com/