What do you do when your EHR vendor suddenly shuts down and you only have months to find a replacement? For Sound Physicians, that deadline sparked a bold pivot - one that put APIs and collaboration at the center of their technology strategy.

In this interview, Dria McCluskey, SVP of Innovation and Technology at Sound Physicians, and Venky Chellappa, VP of Sales and Business Development at CharmHealth, share how they tackled a high-stakes RFP and built a partnership that will help both organizations in the years ahead. What could have been a crisis, became a solid foundation through close collaboration, dedicated executive leaders, and a willingness to stretch in new directions.

The lesson for all Health IT vendors: It’s not always about features. It’s about being easy to work with too.

🔔 Subscribe for more great interviews with Health IT leaders.

Learn more about Sound Phyisicians at https://www.soundphysicians.com/

Learn more about CharmHealth at https://www.charmhealth.com/

Find more great health IT content at https://www.healthcareittoday.com/