In this episode, I turn the mic over to my own coach, Andy Hall, for a conversation about conflict and why leaders struggle with it. Andy and I talk about my path into mediation—from early lessons reading Fisher and Ury’s Getting to Yes to the intensive week I spent training with the Harvard Program on Negotiation. That experience shaped how I work: long preparation, deep listening, and slowing conversations down so people can actually be understood. We look at the most common leadership mis...