Summary In this forward-thinking episode of Highly Adaptive, Jeff Pelliccio and Erin McKenzie welcome John Ruffini, VP of Professional Development at HealthTrust Workforce Solutions and Amazon bestselling author, to explore why upskilling has become the difference between companies that grow and those that get left behind. With 30 years in staffing and a background that spans from computer programming to songwriting, John brings a unique perspective on developing talent. His philosophy is simple yet powerful: "The best leaders grow their people to become better than they are." This isn't just feel-good advice—it's survival strategy in a market where younger workers will leave companies that don't invest in their growth. The conversation reveals how smart staffing firms are closing the talent gap by training people in-house rather than endlessly searching for perfect candidates. From forklift certification programs to custom development plans that have moved three of John's team members into director roles, the episode showcases real-world success stories that prove ROI. Drawing from his upcoming ASA Staffing World panel, John breaks down the infrastructure needed: executive buy-in, strategic planning, and most importantly, starting the conversation. His F1 racing story (working as an usher to watch the Miami Grand Prix instead of paying $400 for standing room) perfectly embodies his "make it happen" philosophy that drives successful upskilling initiatives. Key Takeaways Start the Conversation Today – Someone has to champion upskilling; begin by identifying skill gaps and building your business case Know Your Audience's Needs – Survey clients about hard-to-find skills and employees about career goals before designing programs Quantify for C-Suite Buy-In – Frame upskilling as cost reduction through lower turnover and captured opportunities, not just "nice to have" Culture Enables Innovation – Front-line ideas need pathways up; create environments where everyone can contribute solutions Custom Plans Drive Success – One-size-fits-all fails; match development to individual goals and company needs Retention Through Growth – Younger workers stay where they're growing; upskilling is now essential retention strategy Sponsors Allied Insight - The Preferred Marketing Partner of Staffing and Consulting BusinessesBuild teams that grow with your business. Allied Insight helps staffing leaders create brands that attract talent ready to upskill and excel. All Things Staffing - Expert Resources for the Staffing CommunityYour source for workforce development insights. All Things Staffing provides the frameworks and strategies that help leaders build tomorrow's teams today.