Hospitality Daily Podcast

EXPLORE

Society & Culture

© 2024 PodJoint

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/0d/7e/9b/0d7e9bfb-060e-49ef-e2ca-3db2b78e9877/mza_12216340681827540738.jpg/600x600bb.jpg

Hospitality Daily Podcast

Josiah Mackenzie

1117 episodes

2 days ago

In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, shares how his team is reimagining food halls as vibrant “third places” that bring communities together. He explains why chef-driven concepts, flexible gathering spaces, and thoughtful experience design are fueling the rise of modern food halls, and what they reveal about how people want to connect today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here...

Show more...

Places & Travel,

Society & Culture

All content for Hospitality Daily Podcast is the property of Josiah Mackenzie and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, shares how his team is reimagining food halls as vibrant “third places” that bring communities together. He explains why chef-driven concepts, flexible gathering spaces, and thoughtful experience design are fueling the rise of modern food halls, and what they reveal about how people want to connect today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here...

Show more...

Places & Travel,

Society & Culture

Episodes (20/1117)

Hospitality Daily Podcast

Building the Third Place: How We're Designing Food Halls People Love - Ryan Magnon, Ithaka Hospitality Partners

In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, shares how his team is reimagining food halls as vibrant “third places” that bring communities together. He explains why chef-driven concepts, flexible gathering spaces, and thoughtful experience design are fueling the rise of modern food halls, and what they reveal about how people want to connect today. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here...

3 days ago

7 minutes

Hospitality Daily Podcast

The Era of the Operator: Why Constant Improvement Defines Great Hospitality Leadership Today - Ryan Magnon, Ithaka Hospitality Partners

In this episode, Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, explains why strong operations are defining hospitality performance today. Drawing on experience shaped by quality management at Capella, operational leadership at Chick-fil-A, and his early career as a U.S. Air Force officer, Ryan outlines what great operators do differently: study their business as intentionally as they run it, develop their people with purpose, and commit to constant improvement. He also ...

5 days ago

9 minutes

Hospitality Daily Podcast

What Hotels Can Learn from Chick-fil-A's Culture of Excellence - Ryan Magnon, Ithaka Hospitality Partners

Ryan Magnon, now Chief Operating Officer at Ithaka Hospitality Partners, draws on nearly 14 years at Chick-fil-A to explain what hotels can learn from one of the country’s most consistently high-performing service brands. In this conversation, he breaks down the cultural foundations Chick-fil-A refuses to compromise on, from aligning teams around purpose to maintaining uncompromising standards of excellence. Ryan also shares how intentional performance study, leadership clarity, and high-supp...

6 days ago

8 minutes

Hospitality Daily Podcast

My Air Force Lesson: I Didn’t Have All the Answers, but My Team Did - Ryan Magnon, Ithaka Hospitality Partners

Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, returns to explore the early experiences that shaped his approach to leadership today. In this episode, he reflects on his formative years as a young Air Force officer and the lesson that defined his career: learning to rely on the expertise of the seasoned leaders who led him. Ryan explains how humility, trust, and listening became the foundation of his leadership style. Hospitality leaders will hear how these principles co...

1 week ago

7 minutes

Hospitality Daily Podcast

How Baseball Taught a Future Hotel COO Time Management and Hospitality - Ryan Magnon, Ithaka Hospitality Partners

Ryan Magnon, Chief Operating Officer at Ithaka Hospitality Partners, shares how his early experience as a bat boy for the Atlanta Braves shaped his approach to hospitality and time management. He explains how serving players taught him the fundamentals of anticipating needs, managing time with intention, and developing habits of personal excellence long before he entered the hotel business. This episode explores how those lessons still inform his leadership today and why they matter for anyon...

1 week ago

11 minutes

Hospitality Daily Podcast

The Next Big Wave: AI, Energy, and Human Potential - Chet Pipkin

In this final episode of our series with Chet Pipkin, founder of Belkin and an investor and advisor shaping innovation in education, sustainability, and hospitality, we zoom out to explore the major forces he believes will define the future. Chet reflects on how he recognized the rise of personal computing in the 1980s and shares the “next big waves” he’s watching now, including AI, energy, wellness, and the transformation of education. We discuss how these shifts could influence how people ...

1 week ago

10 minutes

Hospitality Daily Podcast

Leadership, Culture, and the Biggest Risk Leaders Face – Chet Pipkin, Desolation Hotel

Chet Pipkin built Belkin into a billion-dollar global company, and today, he’s applying those same leadership principles in hospitality through Desolation Hotel in Lake Tahoe. In this conversation, he shares how his leadership philosophy has evolved and why empowering people at every level is essential to organizational health. At the end, Chet also reveals what he sees as the biggest risk leaders face as their organizations grow—and how to overcome it. A few more resources: If you're new ...

1 week ago

14 minutes

Hospitality Daily Podcast

My Formula for "Effortless" Hospitality Tech - Chet Pipkin, Desolation Hotel

Chet Pipkin, founder of Belkin and Desolation Hotel, shares how he’s bringing decades of experience building one of the world’s largest consumer technology companies into the hospitality industry. From EV charging to booking systems and even something as simple as checking out a bike, Chet explains how he designs every touchpoint with technology to feel effortless. In this episode, he breaks down his philosophy of removing friction, solving real problems, and keeping people—both guests and t...

1 week ago

10 minutes

Hospitality Daily Podcast

Designing a Hotel Full of 'Aha' Moments - Chet Pipkin, Desolation Hotel

When Chet Pipkin moved from founding Belkin to creating Desolation Hotel, he brought with him a deep curiosity about how people experience the world—and a lifelong habit of solving problems through design. In this episode, Chet shares how he and his team built Desolation Hotel to create what he calls “aha moments”—those small surprises that make a guest’s stay effortless and memorable. From EV chargers and Dyson hair dryers to stocked kitchenettes and heated floors, every detail is intention...

1 week ago

10 minutes

Hospitality Daily Podcast

From Belkin to Building a New Kind of Hospitality Business - Chet Pipkin, Desolation Hotel

Chet Pipkin, founder of Belkin and now Desolation Hotel, shares how he’s applying decades of experience in innovation and leadership to reimagine what a hospitality business can be. After growing Belkin into a global technology brand, Chet turned his attention to creating meaningful, sustainable experiences in Lake Tahoe—guided by a one-page business plan rooted in simplicity, clarity, and purpose. In this conversation, he explains the five principles behind Desolation Hotel, how focusing fi...

2 weeks ago

16 minutes

Hospitality Daily Podcast

Why I’m Building Hotels as "Immersive Portals" - Chet Pipkin, Desolation Hotel

What makes someone who’s reached the highest levels of entrepreneurship and corporate leadership step into the world of hospitality? In this episode, Chet Pipkin—founder of Belkin and now Desolation Hotel—shares the experiences that shaped his vision of hotels as an "immersive portal." A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from...

2 weeks ago

10 minutes

Hospitality Daily Podcast

Reconnecting With What Feeds the Soul - Chet Pipkin, Desolation Hotel

Today we’re kicking off a new series with Chet Pipkin, founder of Belkin, who’s now building Desolation Hotel — a hospitality brand rooted in nature, balance, and meaning. In this episode, we get into why he’s doing this work. You’ll hear how time in nature grounds him, what “feeding the soul” means in a world of constant connection, and how that personal motivation is shaping the hospitality he’s now creating in the Lake Tahoe area. A few more resources: If you're new to Hospitality Dail...

2 weeks ago

8 minutes

Hospitality Daily Podcast

It's Your Job to Inspire Yourself If You're a Hospitality Leader - Jannes Sörensen

In this episode, Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, shares reflections on leadership and inspiration with our innovation correspondent Matthias Huettebraeuker. Drawing from his experience leading executive teams at the highest levels of hospitality, he reveals why the higher you rise in hospitality, the lonelier it can become, and why true leadership starts with how you lead yourself. Jannes explains the importance of c...

2 weeks ago

6 minutes

Hospitality Daily Podcast

How Hotels Are Protecting Profit in 2025 (Despite a 15% Revenue Miss) - Lindsey Goedeker & Sarah McCay Tams, Actabl [Sponsor Bonus]

In this special bonus episode, we share a recent Actabl webinar where Head of Editorial Sarah McCay Tams and Senior Vice President Lindsey Goedeker unpack the real story behind 2025 hotel performance. >> Access the slides with data from this presentation here << Drawing on data from thousands of U.S. properties, they reveal how operators protected profit despite a 15% revenue shortfall, and why agile labor management became the story of the year. Lindsey also shares wh...

2 weeks ago

22 minutes

Hospitality Daily Podcast

What Actually Creates a Good Stay (and a Good Life) - Jannes Sörensen

In this episode, Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, joins our innovation correspondent Matthias Huettebraeuker to explore how hotels can design experiences that really meet guests' needs. Drawing from his background leading award-winning luxury properties such as The Beaumont in London, Jannes challenges the industry’s habit of thinking “solutions before problems.” He shares how re-centering on fundamental human needs—from rest and...

2 weeks ago

11 minutes

Hospitality Daily Podcast

The End of Comfort as Hospitality's Goal - Jannes Sörensen

In this conversation, Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, shares a contrarian view of hospitality in an age of abundance with our innovation correspondent Matthias Huettebraeuker. Drawing on two decades leading some of the world’s finest hotels, Jannes shares why fulfillment for many often comes not from comfort, but from challenge, purpose, and intentional living. Together, they discuss how luxury hospitality can evolve beyond pam...

2 weeks ago

12 minutes

Hospitality Daily Podcast

Leading Consistent Excellence in Hospitality - Jannes Sörensen

In this episode, Jannes Sörensen—founder of Kepler Hotel Group and the Kepler International Hospitality Academy, and former General Manager of London’s award-winning Beaumont Hotel—joins our innovation correspondent Matthias Huettebraeuker to discuss what it really takes to lead consistent excellence in hospitality. Building on yesterday’s conversation about service, Jannes explains why structure, systems, and culture—not endless SOPs—are the foundations that allow great hotels to deliver tr...

2 weeks ago

12 minutes

Hospitality Daily Podcast

Why Service Is What Still Sets Great Hotels Apart - Jannes Sörensen

In this episode, we're learning from Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, in a conversation hosted by our innovation correspondent Matthias Huettebraeuker. After years leading some of the world’s best hotels, Jannes shares why differentiation and success in hospitality today comes not from design or amenities, but from the emotional experience we create for guests. He explains how hospitality education and leadership must evolve to ...

3 weeks ago

11 minutes

Hospitality Daily Podcast

Aman to Tourism Western Australia to CEO of Nammos Hotels & Resorts: Carolyn Turnbull on Building a Global Career Across the World of Luxury Hospitality

What does it take to build a global career in travel and hospitality — one that spans brands at the top of our industry? In this conversation, our career correspondent, and hertelier founder Emily Goldfischer, sits down with Carolyn Turnbull, the CEO of Nammos Hotels & Resorts, whose journey has taken her from Aman to Tourism Western Australia and beyond. Carolyn shares what she’s learned about leadership, trust, and building culture through change — lessons gained from decades working al...

3 weeks ago

27 minutes

Hospitality Daily Podcast

The Secrets of Modern Luxury Hospitality in London - Eugene Leonard, Hotel Cafe Royal

In this episode, Eugene Leonard, General Manager of Hotel Café Royal in London, shares with our guest experience correspondent, Danica Smith (founder of MorningStar GX), how a 160-year-old landmark stays relevant to today’s luxury traveler. He explains his “zeitgeist” approach to guest experience, updating classic service touchpoints (yes, even shoe-shine) to match what modern, younger luxury guests actually use. Eugene also explains why arrival is the defining moment at Hotel Café Royal, how...

3 weeks ago

40 minutes