In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026. They highlight how traveler preferences have shifted away from just prices and views toward meaningful, personalized experiences, emphasizing the emotional story behind offers. Mercedes shares her extensive expertise in digital marketing and hospitality technology, underscoring the fast-paced integration of AI in enhancing guest ex...
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In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026. They highlight how traveler preferences have shifted away from just prices and views toward meaningful, personalized experiences, emphasizing the emotional story behind offers. Mercedes shares her extensive expertise in digital marketing and hospitality technology, underscoring the fast-paced integration of AI in enhancing guest ex...
Accor unveils its Purpose statement: “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care”
Hospitality Net Podcast Series
19 minutes
1 year ago
Accor unveils its Purpose statement: “Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care”
This conversation explores Accor's new purpose statement, "Pioneering the art of responsible hospitality, connecting cultures with heartfelt care". The speakers examine the statement's four pillars - the art of hospitality, responsible hospitality, connecting cultures, and heartfelt care - and discuss how Accor plans to achieve them. They analyse Accor's initiatives to promote sustainability, connect guests with local communities, empower employees, and create a more equitable work environmen...
Hospitality Net Podcast Series
In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026. They highlight how traveler preferences have shifted away from just prices and views toward meaningful, personalized experiences, emphasizing the emotional story behind offers. Mercedes shares her extensive expertise in digital marketing and hospitality technology, underscoring the fast-paced integration of AI in enhancing guest ex...
