In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026. They highlight how traveler preferences have shifted away from just prices and views toward meaningful, personalized experiences, emphasizing the emotional story behind offers. Mercedes shares her extensive expertise in digital marketing and hospitality technology, underscoring the fast-paced integration of AI in enhancing guest ex...
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In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026. They highlight how traveler preferences have shifted away from just prices and views toward meaningful, personalized experiences, emphasizing the emotional story behind offers. Mercedes shares her extensive expertise in digital marketing and hospitality technology, underscoring the fast-paced integration of AI in enhancing guest ex...
Discussing an Innovation Benchmarking Framework (IBF) for the hospitality industry
Hospitality Net Podcast Series
13 minutes
4 weeks ago
Discussing an Innovation Benchmarking Framework (IBF) for the hospitality industry
Hospitality Net Innovation Benchmarking Framework (IBF) Hospitality Net is launching a pioneering benchmarking framework designed to objectively evaluate and showcase all forms of innovation within the global hospitality industry. This initiative addresses a critical gap: the absence of a unified, neutral, and transparent resource that distinguishes true innovation from incremental improvements, providing the industry at large with timely and actionable insights to navigate an increasingly co...
Hospitality Net Podcast Series
In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026. They highlight how traveler preferences have shifted away from just prices and views toward meaningful, personalized experiences, emphasizing the emotional story behind offers. Mercedes shares her extensive expertise in digital marketing and hospitality technology, underscoring the fast-paced integration of AI in enhancing guest ex...
