In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026. They highlight how traveler preferences have shifted away from just prices and views toward meaningful, personalized experiences, emphasizing the emotional story behind offers. Mercedes shares her extensive expertise in digital marketing and hospitality technology, underscoring the fast-paced integration of AI in enhancing guest ex...
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In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026. They highlight how traveler preferences have shifted away from just prices and views toward meaningful, personalized experiences, emphasizing the emotional story behind offers. Mercedes shares her extensive expertise in digital marketing and hospitality technology, underscoring the fast-paced integration of AI in enhancing guest ex...
Reimagining Hotel Distribution: A Conversation with Brian Reeves at roomangel Foundation
Hospitality Net Podcast Series
19 minutes
7 months ago
Reimagining Hotel Distribution: A Conversation with Brian Reeves at roomangel Foundation
Simone Puorto recently sad down with Brian Reeves, Founder and CEO of the roomangel Foundation where Brian shared his thoughts on how hotel distribution has evolved, and why it needs a serious rethink. Brian, who previously founded Avvio, spoke about the early days of digital booking. Long before the AI boom, his team was already working on personalization, conversion science, and machine learning to improve how guests search and book hotels online. At one point, they were even adjusting hote...
Hospitality Net Podcast Series
In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026. They highlight how traveler preferences have shifted away from just prices and views toward meaningful, personalized experiences, emphasizing the emotional story behind offers. Mercedes shares her extensive expertise in digital marketing and hospitality technology, underscoring the fast-paced integration of AI in enhancing guest ex...
