In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026. They highlight how traveler preferences have shifted away from just prices and views toward meaningful, personalized experiences, emphasizing the emotional story behind offers. Mercedes shares her extensive expertise in digital marketing and hospitality technology, underscoring the fast-paced integration of AI in enhancing guest ex...
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In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026. They highlight how traveler preferences have shifted away from just prices and views toward meaningful, personalized experiences, emphasizing the emotional story behind offers. Mercedes shares her extensive expertise in digital marketing and hospitality technology, underscoring the fast-paced integration of AI in enhancing guest ex...
WEB3 in Travel #6 - Michele (Mik) Ruberl, Director Blockchain & Web3 Solutions, Peakwork
Hospitality Net Podcast Series
52 minutes
1 year ago
WEB3 in Travel #6 - Michele (Mik) Ruberl, Director Blockchain & Web3 Solutions, Peakwork
In this episode, host Simone Puorto sits down with Michele (Mik) Ruberl, a seasoned technologist with over 20 years of experience developing software solutions across four continents. His career spans the corporate sector and entrepreneurial ventures, including founding two startups. Since 2017, Mik has been an active figure in blockchain technology within the travel tech industry. He's held significant roles, such as CTO of Sandos Hotels & Resorts and Head of Architecture & Inte...
Hospitality Net Podcast Series
In this insightful interview, Scott Dahl and Mercedes Blanco discuss the evolving landscape of upselling and cross-selling in the hotel industry heading into 2026. They highlight how traveler preferences have shifted away from just prices and views toward meaningful, personalized experiences, emphasizing the emotional story behind offers. Mercedes shares her extensive expertise in digital marketing and hospitality technology, underscoring the fast-paced integration of AI in enhancing guest ex...
