In this edition of Host Planet Bitesize – powered by Hostfully – Carlos Castillo from Direct BookMe shares practical insights on how hosts can build trust, understand their ideal guest, and communicate with impact.
Carlos reveals why communication is your superpower, how automation should support (not replace) hospitality, and what every host must do to make guests feel confident booking directly. We also explore the balance between tech and human touch, plus simple ways to elevate your guest experience.
1:52 Build trust
2:07 Get to know your ideal guest
2:27 Communication is your superpower
2:38 Automate where you can
2:52 It’s hospitality – act like it!
3:46 How to make sure guests trust your business
4:28 The importance of understanding your target guest
5:25 Automation and guest communication
6:50 Remember, it’s hospitality
7:50 Direct BookMe
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Host Planet: https://www.hostplanet.club/
James Varley: https://www.linkedin.com/in/jdsvarley/
Carlos Castillo: https://www.linkedin.com/in/carlos-castillo-73732a36b/
Direct BookMe: https://directbookme.co/
Episode to check next: Beyond’s Guide to Profitable Slow Periods: https://www.youtube.com/watch?v=hLIi2ftGzSs&t=4s
Host Planet Bitesize is presented by James Varley, a holiday let investor and property manager who is also the Founder of Host Planet. Before founding Host Planet, James spent 20 years in the media, including a decade leading corporate communications for the FIFA World Cup Qatar 2022.
Contact the show: info@hostplanet.club
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