In this episode, Ty is joined by a new face to the podcast for a thoughtful, interview-style conversation all about personalized customer service — what it really means, why it matters, and how it can transform your relationship with homeowners.

We’ll explore how to listen beyond the surface, tailor every interaction to the customer’s unique needs, and create experiences that make homeowners feel truly seen and valued. From customizing communication styles to anticipating what clients need before they ask, this episode is packed with actionable insights and fresh perspectives on delivering service that feels personal, not transactional.

Whether you’re in the field, on the phone, or managing a team, this conversation will help you elevate every homeowner experience — one thoughtful interaction at a time.