In this episode, Ty has a conversation with the owner of the "Good Contractor's List" Platform headquartered out of the Dallas-Fort Worth, Texas area. They dive deeper into how the platform was created and what the platform can be used for.
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In this episode of the HVAC Road Show, we break down what “value” truly means from a homeowner’s perspective. It’s more than a price tag — it’s trust, clarity, quality workmanship, and a company that puts your home first.
We look at how service providers create real value through honest recommendations, professional communication, and long-term solutions that keep families safe and comfortable.
Whether you're a homeowner or a tech in the field, this episode shows what separates a basic service call from a genuinely valuable experience. Tune in and level up your understanding of true service value.
In this episode of the HVAC Road Show, we break down what a flawless service call looks like from the moment a technician gets the dispatch all the way through final customer sign-off. Whether you’re a new tech looking to sharpen your process or a seasoned pro aiming to level up your service game, this episode lays out the full play-by-play.
We cover:
🔧 Pre-call preparation and mindset
🚐 Arrival etiquette and first impressions
🧰 Diagnostic flow and communication skills
📋 Presenting options with transparency
🤝 Post-service wrap-up that builds trust, referrals, and long-term clients
If you want to deliver consistent, high-quality service that customers actually remember — this episode is your blueprint.
Tune in now and let’s build better techs, better calls, and a better industry.
In this episode of the HVAC Road Show, we dive into one of the hottest—and most controversial—topics in the trades: Performance Pay vs. Standard Hourly Pay. 💰🔥
Join me as we break down how each pay structure impacts technician motivation, company profitability, customer experience, and long-term career growth. We talk pros, cons, real-world experiences from field techs, and what business owners wish more techs understood about the numbers behind the scenes.
Whether you're a tech trying to decide what system fits your style… or an owner thinking about switching models… this episode gives you an honest, practical look at both sides so you can make the choice that's best for your wallet, your workflow, and your future.
Tune in, take notes, and let’s talk shop.
In this episode, Ty is joined by a new face to the podcast for a thoughtful, interview-style conversation all about personalized customer service — what it really means, why it matters, and how it can transform your relationship with homeowners.
We’ll explore how to listen beyond the surface, tailor every interaction to the customer’s unique needs, and create experiences that make homeowners feel truly seen and valued. From customizing communication styles to anticipating what clients need before they ask, this episode is packed with actionable insights and fresh perspectives on delivering service that feels personal, not transactional.
Whether you’re in the field, on the phone, or managing a team, this conversation will help you elevate every homeowner experience — one thoughtful interaction at a time.
In this episode, we continue the journey toward performing a perfect HVAC maintenance — this time diving into the hands-on technical steps that truly make a difference. From checking system performance under load, testing electrical components and safety controls, to cleaning coils, burners, and drains the right way — we go beyond the quick-swipe maintenance that too many techs are taught.
We talk about:
What readings matter and why
How to identify early signs of failure before they become breakdowns
When to clean, when to adjust, and when to recommend repairs
How to communicate findings without “selling” — just being honest and professional
This episode is about precision, intentional work, and doing the job in a way that earns trust and builds your reputation. If you want your maintenance calls to mean something — this is where it happens.
In this episode, we kick off the first half of what it really takes to perform a perfect HVAC maintenance. Whether you're a seasoned tech or just stepping into the field, this breakdown covers the fundamentals that too many overlook. We talk about the mindset you walk in with, setting expectations with homeowners, documenting system conditions, and the why behind each step — not just the what.
From airflow checks to visual inspections, communication tips to professional habits that build trust and long-term customers — this is where great service begins. If your goal is to elevate your work from “good” to professional-grade, you’re in the right place.
Tune in, take notes, and be ready for Part 2 where we get into the hands-on technical deep dive.
In this episode of The HVAC Road Show, Ty gets personal — and practical — about the financial goals every technician should be setting and tracking throughout the year.
Too many great techs grind hard day after day… but don’t always have a plan for where that money is going. If you’ve ever looked at your bank account at the end of a busy season and wondered where it all went, this one’s for you.
We’re breaking down:
The top 5 personal financial goals every tech should consider
How to set savings targets tied to your performance and income cycles
Why budgeting and tracking in-season vs off-season income is key
How to think long-term: retirement, emergency funds, tools, and even ownership
Real-life tips for staying disciplined — without feeling broke
This isn’t about getting rich quick. It’s about using your trade to build real financial stability — and a future you’re proud of.
Whether you're new in the field or a veteran tech ready to take control of your money, this episode is your blueprint to making every paycheck count.
In this episode of The HVAC Road Show, Ty lays out a clear, no-nonsense roadmap for growth inside a home services company. Whether you're a green apprentice just getting your boots dirty or a seasoned tech eyeing leadership, this episode breaks down the ideal order of promotions and what it takes to move up.
You’ll get insight into:
The natural progression from helper to lead installer, service tech, and beyond
The key skills and mindset shifts needed at each level
Common mistakes that stall careers — and how to avoid them
When someone’s ready to be promoted (and when they’re not)
How leadership can build a pipeline of rock-solid internal talent
Whether you're an owner trying to build strong internal structure or a tech wondering what’s next, this episode gives you the clarity and motivation to level up the right way.
Your path in the trades isn’t just a job — it’s a career. Let’s talk about how to make it last, and make it count.
In this episode of The HVAC Road Show, we’re getting real about one of the toughest objections every home service professional faces:
“Your competitor is cheaper.”
Sound familiar? Whether you're in HVAC, plumbing, electrical, or any other trade — you've heard it. And it stings… especially when you know the value you bring to the table.
Ty walks through the right way to respond without sounding defensive, desperate, or salesy. This episode is packed with practical tips and mindset shifts that will help you confidently stand your ground and close the deal — even when you're not the lowest price on the table.
You’ll learn:
Why homeowners fixate on price (and how to redirect the conversation)
How to differentiate your offer without trashing the competition
Proven phrases that shift the focus from cost to value
Real-life examples of how top technicians win jobs at higher price points
If you've ever been blindsided by the cheaper bid excuse, this episode gives you the tools to turn price pressure into a powerful close.
In this episode of The HVAC Road Show, we’re diving deep into one of the most common — and most frustrating — objections service techs hear: “I need to talk to my spouse” or “I have to ask someone first.”
It’s not just a stall — it’s a critical moment in the conversation where trust, clarity, and confidence all come into play. Ty breaks down what this objection really means, how to respectfully acknowledge it without pushing too hard, and most importantly — how to pivot the conversation into a productive path forward.
You’ll learn:
Why this objection comes up so often (and what’s behind it)
How to avoid triggering it in the first place
Scripts and strategies that help homeowners feel empowered and ready to move forward
Subtle ways to rebuild momentum when a deal is at risk of going cold
If you’ve ever lost a sale because a homeowner “had to talk to someone,” this episode is for you. Tune in and add some tools to your belt.
In this episode, we dive into the world of trade service memberships — the often-overlooked programs that deliver big value for homeowners and business owners alike. From exclusive discounts and priority scheduling to routine preventative maintenance, these memberships aren’t just a “nice-to-have” add-on — they’re an investment that pays off long after the initial cost. We’ll break down how memberships in HVAC, plumbing, electrical, and other trades help extend equipment life, save money, and bring peace of mind year-round. Whether you’re a contractor considering offering memberships or a customer wondering if they’re worth it, this conversation will help you see why these programs are a game-changer for both sides of the industry.
In this episode of The HVAC Road Show, Ty gets real about the mindset shift that separates good techs from great ones—personal growth. If you want to improve your sales, communication, or leadership in the trades, it all starts with working on yourself.
From morning routines to mindset, discipline to confidence, Ty breaks down how self-development directly impacts your performance in the field, your ability to connect with customers, and ultimately, your ability to close more jobs.
This one’s for the techs who are tired of just "getting by" and are ready to level up in every way—personally and professionally.
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In this episode of The HVAC Road Show, Ty breaks down one of the biggest hang-ups in the trades—asking for the sale. You’ve done the work, earned the trust, solved the problem… now what? Ty shares real-world strategies to confidently close the deal without sounding pushy or awkward.
From reading the room to knowing the perfect time to pop the question (“So, are you ready to move forward?”), this episode is packed with practical tips that techs, installers, and business owners can start using today.
Whether you’re new to the industry or a seasoned vet tired of hearing “I’ll think about it,” this one’s for you. It’s time to stop leaving money behind and start owning the close.
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In this episode, Ty talks about a better way to handle the conversations between managers and employees by using the information from the technicians and listening to what they have to say. By using this information, managers will be able to be more cohesive with their teams.
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In this episode, Ty goes over a few ways to get through the most common objections in the home services industry: Let Me Think About It...
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In this episode, Ty interviews an Excavation Installer from his company about how he interacts with the customer or homeowner from what he does day in and day out.
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In this episode, Ty goes over a new objection overcoming tool, Pivot Points, and breaks down a common one that most technicians and sales people see from time to time: "We are moving and won't be spending any money." This is of course an objection based on lack of knowledge and information on what is possible when selling the home.
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In this episode, Ty talks about building a relationship with the homeowner as your customer, and what that looks like. Your Customer or Client relationship has to be sacred and not taken advantage of, or even taken for granted. These are the people that are going to be taking care of your bills in the future, so start building that rapport now while it is still possible.
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In this episode, Ty talks about giving your homeowners and customers options for what is needed for their system and home. Utilizing your van as an open "store" will turn your presentation game to a WHOLE NEW LEVEL! Listen up and take some notes!
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