What if luxury was about time, attention, and intention? How do you protect your energy, stay confident, and say no without guilt?   Neen James, Client Experience Expert, keynote speaker, CEO coach, and author of Exceptional Experiences, joins to talk about confidence, generosity, and redefining luxury as the art of making people feel seen, heard, and valued. With her signature wit and wisdom, she shares how saying no can be the most luxurious and liberating choice you make.   What we cover in this episode: How to Systemize Thoughtfulness so you can create exceptional experiences for everyone in your life. Why luxury is a mindset, not a price tag, and how to discover your own luxury language. This week’s micro-moment, Say No: how protecting your time, attention, and energy becomes a daily act of confidence. Protect your capacity, choose yourself, and make confidence your most luxurious investment.   Get Your Copy of Exceptional Experiences    Take The Luxury Mindset Quiz    00:00 Intro  01:00 Meet Neen James 08:10 Luxury is for everyone - inclusive and exclusive - divisive word 10:05 Systemized Thoughtfulness 12:15 Luxury is a mindset. 4 luxury languages (story of mom) 19:14 Business development with luxury in mind. What brands are doing it right.  26:22 The 5 Luxury Levers- your luxury playbook 31:33 Last quarter challenge: say no  45:08 make sure it's aligned with your values and assume you belong  51:18 Outro 53:09 Disclaimer   Connect With Us So You Never Miss a Moment of Inspiration:    Visit Our Website    Get Our Best-Selling Book in Paperback    Follow Gravitas on Instagram    Follow Lisa on Instagram    Connect with Lisa on LinkedIn    Follow Gravitas on TikTok  Follow Gravitas on Substack  Suggestions or Questions? Email Us.