This podcast explores the journey of artificial intelligence from promising pilots to enterprise-wide transformation. Today we’re diving into a topic that’s both timely and deeply relevant: Scaling AI beyond POCs—proofs of concept.
Whether you're a business leader, a technologist, or someone simply curious about how AI moves from the lab to the boardroom and floor, this episode is for you.
Very few writers have chronicled football’s evolution as insightfully as Simon Kuper, the award-winning Financial Times journalist and author of The World Cup Fever. Here, Kuper explores how the world’s most-watched sport mirrors our politics, economics, and society, with Hari Ram, leader at Infosys BPM.
In this episode, Hari Ram, Leader at Infosys BPM, engages in a spark session with Sean Fitzpatrick, former All Blacks captain and Chairman of the Laureus World Sports Academy, about how sport unites people, builds character, and drives social transformation.
Bridging the U.S. healthcare divide through human-AI collaboration, enabling improved access, efficiency, affordability, and equitable, personalized care while empowering providers to deliver better outcomes for patients across diverse communities.
Shyam Rao, AVP for Digital Interactive Services at Infosys BPM, discusses how cost-effective tactics, along with an agile marketing operations approach, can save millions in dollars for today's digital marketers, who are burdened with the daunting task of reducing marketing spends while delivering maximum value.
This podcast discusses how AI and technology are transforming financial leadership, emphasizing that while processes that once took hours now take minutes, human judgment remains essential.
This podcast offers historical context by positioning AI as "one of the most consequential technologies of our generation," comparing it to transformative innovations like the steam engine and electricity.
Gen AI is enhancing customer experience through smarter automation, but it raises concerns about job displacement. Balancing tech adoption with workforce reskilling is key.
This episode explores AI's role in modern diplomacy, including how it's reshaping international relations and creating new ethical challenges in distinguishing authentic public opinion from AI-generated sentiment.
This podcast examines AI's impact on literature, storytelling, and changing reading habits, questioning whether AI can truly replicate human creativity while offering practical guidelines for writers
Over the last decade, automation has taken many forms—from simple Macros to Robotic Process Automation, Document Intelligence, Generative AI and now Agentic AI. In this Podcast, we will discuss how Agentic AI has the potential to strengthen lending processes through minimal exceptions and agent requirements. We will also discuss some of the fundamentals financial institutions need to follow to ensure compliance with regulations, be fair to their customers and scale up for the future.
The Rising Cost of Elder Care "The global population is aging. According to UN, by 2050, it's estimated that the number of people aged 65 and over will reach 1.5 billion, which will place a massive strain on healthcare systems. In many countries, the cost of caring for the elderly is skyrocketing due to chronic conditions, longer life expectancy, and the increasing need for specialized care. There’s a pressing need to leverage technology to bring down the cost of healthcare drastically and improve the quality of care. In this podcast today, we will explore the avenues to deliver superior quality of care, improving the quality of life of the elderly while reducing the cost of care drastically.
From AI-powered personal shopping assistants to supply chains that think for themselves, artificial intelligence is reshaping retail like never before. In this podcast, Mehul dives into how AI is revolutionizing storefronts, optimizing back-office operations, and even making next-day delivery feel slow. But with great power comes great responsibility—so how do we ensure AI stays ethical, unbiased, and sustainable? Tune in as we explore the exciting future of AI-infused retail.
Fraud detection in the travel and hospitality industry is critical to safeguarding revenues, reputation, and customer trust. In this podcast with Mehul Sanghavi, AVP & Sales Head at Infosys BPM, he highlighted how advanced analytics and AI-driven solutions can identify and prevent fraud such as baggage claims, payment fraud, and employee misconduct. These solutions enhance efficiency, reduce false positives by 50%, and deliver exceptional ROI, ensuring secure, seamless experiences for businesses and customers.
A transformative shift has occurred within the Business Process Management (BPM) industry over the past 25 years. Initially focused on streamlining manual processes, BPM has evolved into a strategic tool for organizations to enhance operational efficiency, improve customer experiences, and drive innovation.
This is a comprehensive podcast that explores strategies for creating exceptional customer experiences. It emphasizes the importance of going beyond mere satisfaction and striving to delight customers. It delves into understanding customer needs, personalizing experiences, building emotional connections, demonstrating empathy, exceeding expectations, and seeking continuous improvement.
Generative AI is revolutionizing customer service by automating routine tasks, such as answering FAQs and providing personalized product recommendations. It enhances customer experience by offering instant responses, reducing wait times, and generating tailored content. Additionally, generative AI enables agents to focus on complex issues, improving overall customer satisfaction and loyalty.
Welcome to the Talent Assurance & Role Readiness podcast. Join us as we dive deep into the world of building high-performing teams and future-proofing the workforce. From identifying critical talent gaps to developing comprehensive role readiness plans, we'll explore strategies and best practices to optimize your organization's human capital. Discover actionable insights from industry experts, HR leaders, and talent development professionals as we navigate the evolving landscape of work and uncover the keys to unlocking your organization's full potential.
In a world of ever-rising customer expectations, how do you stay ahead of the curve? Join us as we explore the future of customer experience on the "Aiming for the Next-Gen Customer Experience" podcast. We'll delve into the latest trends, technologies, and strategies that are transforming the way businesses interact with their customers. From technology readiness to empathy and human connection, this podcast will uncover the secrets to delivering exceptional customer experiences that drive loyalty and growth.
Generative AI can revolutionize Business Process Management (BPM) by improving customer experiences and optimizing business processes. Gen AI models analyze vast data sets to predict future needs and suggest efficient staffing, equipment, and material deployment. Ultimately, generative AI can transform BPM into a strategic driver, boosting overall business performance.