Inside Automotive with Jim Fitzpatrick, powered by CBT News
Jim Fitzpatrick
38 episodes
6 days ago
Mismatched payment quotes are costing dealerships billions, and on this episode of Inside Automotive, Pete MacInnis, founder and CEO of eLend Solutions, breaks down new data highlighting the financial impact on both front-end and back-end operations. He explains how credit application approvals that don’t align with dealer quotes are creating lost revenue, extended sales processes, and reduced customer satisfaction. Discussion highlights include: Less than 60% of dealer-submitted credit appli...
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Mismatched payment quotes are costing dealerships billions, and on this episode of Inside Automotive, Pete MacInnis, founder and CEO of eLend Solutions, breaks down new data highlighting the financial impact on both front-end and back-end operations. He explains how credit application approvals that don’t align with dealer quotes are creating lost revenue, extended sales processes, and reduced customer satisfaction. Discussion highlights include: Less than 60% of dealer-submitted credit appli...
Younger buyers are losing trust in F&I—here’s how dealers can earn it again
Inside Automotive with Jim Fitzpatrick, powered by CBT News
10 minutes
1 month ago
Younger buyers are losing trust in F&I—here’s how dealers can earn it again
We break down the 2025 F&I Shopper Study with CDK’s Jason Swiech and unpack why satisfaction slipped, where trust is strained, and what practical changes restore momentum at the end of the deal. We share clear steps to pull F&I forward, reduce overwhelm, balance digital with paper, and modernize staffing without losing expertise. • headline findings from the 2025 F&I Shopper Study • reasons F&I satisfaction declined year over year • process fixes that reduce wait time and fri...
Inside Automotive with Jim Fitzpatrick, powered by CBT News
Mismatched payment quotes are costing dealerships billions, and on this episode of Inside Automotive, Pete MacInnis, founder and CEO of eLend Solutions, breaks down new data highlighting the financial impact on both front-end and back-end operations. He explains how credit application approvals that don’t align with dealer quotes are creating lost revenue, extended sales processes, and reduced customer satisfaction. Discussion highlights include: Less than 60% of dealer-submitted credit appli...
