Insights on Internships from Professor Jones (IOI)
David Jones
23 episodes
1 day ago
In this episode of Alumni Voices, I speak with Hatsumi Abuku, Country Manager at FutureLog in Japan. As well as, Director of Sales for FCS Solutions. From her early dreams of hotel work to leadership in hospitality tech, Hatsumi shares how internships helped her grow professionally—and personally. 📌 Key Takeaways: Hatsumi’s internships in banquet and sales departments gave her firsthand experience that helped shape her understanding of hotel operations and career direction.She reflects on how...
All content for Insights on Internships from Professor Jones (IOI) is the property of David Jones and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this episode of Alumni Voices, I speak with Hatsumi Abuku, Country Manager at FutureLog in Japan. As well as, Director of Sales for FCS Solutions. From her early dreams of hotel work to leadership in hospitality tech, Hatsumi shares how internships helped her grow professionally—and personally. 📌 Key Takeaways: Hatsumi’s internships in banquet and sales departments gave her firsthand experience that helped shape her understanding of hotel operations and career direction.She reflects on how...
Insights on Internships from Professor Jones (IOI)
14 minutes
1 year ago
[Real Time] Dealing with Guest Complaints
In this Real Time episode, Professor Jones draws on his part-time role at a resort front desk to bring fresh perspective to an age-old challenge: dealing with guest complaints. From Disney’s complaint matrix to tips for handling “Raging Reds,” this episode equips interns with strategies, empathy, and tools to transform problems into service wins — and personal growth. Key Takeaways: Guest complaints are opportunities, not annoyances — resolving issues well can build loyalty and elevate a prop...
Insights on Internships from Professor Jones (IOI)
In this episode of Alumni Voices, I speak with Hatsumi Abuku, Country Manager at FutureLog in Japan. As well as, Director of Sales for FCS Solutions. From her early dreams of hotel work to leadership in hospitality tech, Hatsumi shares how internships helped her grow professionally—and personally. 📌 Key Takeaways: Hatsumi’s internships in banquet and sales departments gave her firsthand experience that helped shape her understanding of hotel operations and career direction.She reflects on how...
