Insights on Internships from Professor Jones (IOI)

EXPLORE

Society & Culture

© 2024 PodJoint

https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/f5/17/2f/f5172f59-49d3-8fd5-70d3-e4629329fa40/mza_4061134250950001654.jpg/600x600bb.jpg

Insights on Internships from Professor Jones (IOI)

David Jones

23 episodes

1 day ago

In this episode of Alumni Voices, I speak with Hatsumi Abuku, Country Manager at FutureLog in Japan. As well as, Director of Sales for FCS Solutions. From her early dreams of hotel work to leadership in hospitality tech, Hatsumi shares how internships helped her grow professionally—and personally. 📌 Key Takeaways: Hatsumi’s internships in banquet and sales departments gave her firsthand experience that helped shape her understanding of hotel operations and career direction.She reflects on how...

Show more...

All content for Insights on Internships from Professor Jones (IOI) is the property of David Jones and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

In this episode of Alumni Voices, I speak with Hatsumi Abuku, Country Manager at FutureLog in Japan. As well as, Director of Sales for FCS Solutions. From her early dreams of hotel work to leadership in hospitality tech, Hatsumi shares how internships helped her grow professionally—and personally. 📌 Key Takeaways: Hatsumi’s internships in banquet and sales departments gave her firsthand experience that helped shape her understanding of hotel operations and career direction.She reflects on how...

Show more...

Episodes (20/23)

Insights on Internships from Professor Jones (IOI)

[Alumni Voices] Hatsumi Abuku - Country Manager at FutureLog

In this episode of Alumni Voices, I speak with Hatsumi Abuku, Country Manager at FutureLog in Japan. As well as, Director of Sales for FCS Solutions. From her early dreams of hotel work to leadership in hospitality tech, Hatsumi shares how internships helped her grow professionally—and personally. 📌 Key Takeaways: Hatsumi’s internships in banquet and sales departments gave her firsthand experience that helped shape her understanding of hotel operations and career direction.She reflects on how...

1 week ago

31 minutes

Insights on Internships from Professor Jones (IOI)

[Alumni Voices] Pedram Pakneshan - Vice President of Convention Sales at Wynn Las Vegas

In this Alumni Voices episode Pedram Pakneshan, Vice President of Convention Sales at Wynn Las Vegas, shares how he built a 20-year career in hospitality sales starting from food service roles in college. Pedram discusses the power of networking, the value of structured mentorship, and the importance of personal branding for students entering the industry. His story is a masterclass in determination, humility, and readiness. 📌 Key Takeaways: Pedram started his career in entry-level campus din...

3 weeks ago

19 minutes

Insights on Internships from Professor Jones (IOI)

Introduction and Tips

If this is your first time to the IOI podcast, it is recommended you start with this episode

3 weeks ago

2 minutes

Insights on Internships from Professor Jones (IOI)

[Alumni Voices] Candice Lam - Events Consultant at Mothers Choice

In this Alumni Voices episode, Candice Lam, Events Consultant for Mothers Choice, shares how three internships during her studies in San Francisco shaped a 20-year career in hotel event sales and nonprofit event consulting across Hong Kong and Berlin. From front desk training to navigating event logistics, Candice reflects on growth, resilience, and why being proactive matters more than ever for student interns. 📌 Key Takeaways: Completed three internships at major hotels, building confidence...

1 month ago

21 minutes

Insights on Internships from Professor Jones (IOI)

[Alumni Voices] Eon Yang - Manager for Commercial Support & Revenue Management at Apra Hotel Advisors

In this episode Alumni Voices episode, I speak with Eon Yang, Manager for Commercial Support and Revenue Management at Apra Hotel Advisors in Singapore. She shares how intentional choices, immersive learning, and a focus on contributing meaningfully helped her turn internships into powerful career springboards. 📌 Key Takeaways:• A first-year revenue management module (course) ignited her passion for the field and motivated her to actively pursue internships aligned with her...

1 month ago

19 minutes

Insights on Internships from Professor Jones (IOI)

[Alumni Voices] Nathalie Toribio - Director of Human Resources at Evolution Hospitality

In this Alumni Voices episode, Nathalie Toribio, Director of Human Resources at Evolution Hospitality, shares her journey from student intern to hospitality executive. With warmth and insight, she reflects on family roots in the industry, the value of hands-on learning, and how leading with empathy shapes great teams. 📌 Key Takeaways: Internships helped Nathalie grow from shy student to confident professional.Her career path included front desk, sales, and now HR leadership.Family connections...

2 months ago

29 minutes

Insights on Internships from Professor Jones (IOI)

[Alumni Voices] Katie Marek - former Director of Operations Development and Business Analysis at Loews Hotels at Universal Orlando

In this Alumni Voices episode, Katie Marek, former Director of Operations Development and Business Analysis at Loews Hotels at Universal Orlando, reflects on the pivotal role internships played in shaping her hospitality career. From front desk training at MGM Grand to insights on business intelligence, Katie shares lessons that continue to guide her work and mentorship. 📌 Key Takeaways: Katie completed internships at MGM Grand and Ritz-Carlton San Francisco, gaining both immersive and tradit...

2 months ago

18 minutes

Insights on Internships from Professor Jones (IOI)

[Real Time] Behind the Mystery of Rates - Revenue Management

In this episode of the Real Time chapter, Professor Jones demystifies hotel pricing and explains the logic behind what guests often see as confusing rate differences. Drawing from a career in hotel sales and real-time front desk work, he covers key revenue management concepts—from distribution channels to dynamic pricing—and how interns can engage with them. Whether you're interning in hotels or event planning, understanding revenue strategy will shape your effectiveness as a future manager. ...

1 year ago

13 minutes

Insights on Internships from Professor Jones (IOI)

[Real Time] Impact of Group Business

Drawing on his front-line experience and past career in hotel and destination sales Professor Jones explores how group business — including meetings, incentives, conventions, and events (MICE) — drives hotel performance. From understanding departmental coordination to identifying guest segments, this episode offers insights valuable for both hotel and event management students. Key Takeaways: Group business is often the key to filling hotels during slow periods, such as weekdays or off-season...

1 year ago

12 minutes

Insights on Internships from Professor Jones (IOI)

[Real Time] A Curious Mind

From his front desk view, Professor Jones challenges interns to cultivate a curious mindset on the job—especially when it comes to hotel technology. From poking around the property management system to exploring CRM tools and revenue data, this episode outlines six essential tech areas to explore during your internship. Regardless of your role, developing tech curiosity will help you think like a manager—and grow into one. Key Takeaways: Get curious with the PMS – Learn how the property manag...

1 year ago

10 minutes

Insights on Internships from Professor Jones (IOI)

[Real Time] Navigating Career Ambitions in the Workplace Scenario

In this Real Time episode, Professor Jones draws on his guest services experience and decades in hospitality to explore what it really means to hold management aspirations while working on the front lines. He walks through four common scenarios interns might face—from working with peers who don't share your ambition to interacting with non-degreed managers and navigating union environments. The key question: how will you manage, someday? Key Takeaways: Peers may not share your goals – Show em...

1 year ago

16 minutes

Insights on Internships from Professor Jones (IOI)

[Real Time] Language and Cultural Differences

In this Real Time episode from the front desk, Professor Jones shares practical insights from his unique experience working in both Asia and North America, focusing on the importance of language sensitivity, cultural awareness, and inclusivity on the hospitality front lines. From currency confusion to conversational gaps between departments, this episode offers tools and mindset shifts that every hospitality intern should adopt. Key Takeaways: Slow down and confirm understanding: Many interna...

1 year ago

15 minutes

Insights on Internships from Professor Jones (IOI)

[Real Time] Dealing with Guest Complaints

In this Real Time episode, Professor Jones draws on his part-time role at a resort front desk to bring fresh perspective to an age-old challenge: dealing with guest complaints. From Disney’s complaint matrix to tips for handling “Raging Reds,” this episode equips interns with strategies, empathy, and tools to transform problems into service wins — and personal growth. Key Takeaways: Guest complaints are opportunities, not annoyances — resolving issues well can build loyalty and elevate a prop...

1 year ago

14 minutes

Insights on Internships from Professor Jones (IOI)

[Foundations] Be All the More Human - Flux Superpower (During)

Professor Jones explores the final of three “flux superpowers” drawn from April Rinne’s book Flux: “Be All the More Human.” He challenges interns to embrace technology not as a replacement for people, but as a tool to enhance empathy, emotional intelligence, and meaningful service. A powerful reminder that high tech and high touch must go hand in hand in hospitality. Key Takeaways: Interns must understand that technology is a tool, not a substitute for the human element — service still depend...

2 years ago

10 minutes

Insights on Internships from Professor Jones (IOI)

[Foundations] See What's Invisible - Flux Superpower (During)

Professor Jones draws from April Rinne’s book Flux to explore the importance of “seeing what’s invisible” during an internship. From uncovering cultural blind spots to understanding privilege and observing emotional dynamics, students are challenged to expand their self-awareness, think with empathy, and anticipate the needs of others in the workplace. Key Takeaways: Interns must learn to see beyond their own assumptions, especially around cultural norms and workplace behaviors, both locally ...

2 years ago

13 minutes

Insights on Internships from Professor Jones (IOI)

[Foundations] Turning a Work Experience into an Internship (Before)

Students working in part-time or seasonal hospitality roles can convert that experience into a true internship — even if it's not required for their program. With actionable advice for students and employers alike, this episode outlines the structural elements that turn "just a job" into a meaningful foundation for a future in management. Key Takeaways: A job offers experience, but an internship adds structure, mentorship, and learning objectives that prepare students for leadership roles.Con...

3 years ago

9 minutes

Insights on Internships from Professor Jones (IOI)

[Foundations] Internship Perspective (Before)

The true purpose of an internship in hospitality and tourism — not as a job, but as a powerful learning experience that bridges academic theory and real-world management practice. Key Takeaways: An internship should be treated as applied learning, not just work — it’s about preparing to be a manager.Students should actively observe both how they’re managed and how their managers lead.Internship length and structure (full-time, part-time, international) vary and shape what students can experie...

3 years ago

7 minutes

Insights on Internships from Professor Jones (IOI)

[Floundations] Finding an Internship (Before)

Professor Jones walks students through the process of finding an internship — offering both traditional and creative strategies. He emphasizes the value of looking beyond typical roles and encourages curiosity, resourcefulness, and broad industry exposure. Key Takeaways: Use traditional resources like campus career centers, job boards, and past employers — but also consider guest speakers, career fairs, and industry associations.Look beyond the obvious roles — internships in engineering, unio...

3 years ago

9 minutes

Insights on Internships from Professor Jones (IOI)

[Foundations] People Relevance (During)

Why observing people — both employees and customers — is essential to making the most of an internship. From evaluating empowerment and leadership styles to understanding service recovery systems and emotional intelligence, students are encouraged to pay attention to how human behavior drives the guest experience. It’s a call to elevate awareness and prepare for leadership through active observation. Key Takeaways: Interns should observe both customer behavior and employee empowerment, noting...

3 years ago

12 minutes

Insights on Internships from Professor Jones (IOI)

[Foundations] Reflections (After)

Professor Jones guides students through the importance of reflecting after an internship — not just on what they did, but on how the experience connects to business objectives, personal growth, and academic learning. He introduces ways to create a personal log, written summary, or even a career portfolio to turn internship insights into long-term direction. Key Takeaways: Reflection is a vital final step in the Internship Learning Continuum, focused on the business-level or “why” thinking.Stu...

3 years ago

8 minutes