Today’s episode comes straight from a rooftop bar in Singapore, where I’m easing my way back into city life after weeks in Nepal. The contrast hit me hard. Clear air. Tap water. A sunset skyline instead of dust and diesel. I’m sitting here with a cocktail in hand, a good book, and that classic Singapore view of cranes, towers and ocean. It’s exactly the pause I needed before heading home.
I also went deep into my favourite Singapore ritual: shopping. Not the boring, cookie-cutter stuff we get in Brisbane. I’m talking real variety, sharp colours, actual service, and people who know how to style you quickly and well. I had three assistants swapping outfits, belts and accessories like a pit crew. The retail world here plays the status game smartly: loyalty lanes for change rooms, paid stylists you can redeem on purchases, and membership perks that immediately matter. There’s a lot Australian retailers could learn from that.
Key takeaway
Smart service isn’t complicated. Make people feel looked after, give them speed, give them status, and they’ll spend more and come back.
Resource mentioned
None today, just rooftop cocktails and retail strategy observations.
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