The line between innovation and disruption often comes down to one thing: communication. Rich Davis, who spent 40 years at United Airlines, learned this early in his career, especially during the most challenging times in aviation security. Starting as a reservation agent, Davis identified an inefficiency: temporary reservations that should have automatically canceled remained in the system, blocking inventory and requiring manual work to clear. His automated solution could save millions, but...
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The line between innovation and disruption often comes down to one thing: communication. Rich Davis, who spent 40 years at United Airlines, learned this early in his career, especially during the most challenging times in aviation security. Starting as a reservation agent, Davis identified an inefficiency: temporary reservations that should have automatically canceled remained in the system, blocking inventory and requiring manual work to clear. His automated solution could save millions, but...
13. Marshall Goldsmith on Projecting Our Problems Onto Others
Learning the Hard Way the Easy Way
1 hour 8 minutes
1 year ago
13. Marshall Goldsmith on Projecting Our Problems Onto Others
Dr. Marshall Goldsmith is among the world’s foremost experts on leadership, a renowned executive coach, thought leader, and New York Times bestselling author. Marshall has been rated the world’s #1 executive coach many times over, with his clients including over 200 of the world’s most highly regarded CEOs. He is a member of the Thinkers50 Hall of Fame and the only two-time Thinkers50 #1 Leadership thinker in the world. Marshall's 52 books have sold over three million copies and b...
Learning the Hard Way the Easy Way
The line between innovation and disruption often comes down to one thing: communication. Rich Davis, who spent 40 years at United Airlines, learned this early in his career, especially during the most challenging times in aviation security. Starting as a reservation agent, Davis identified an inefficiency: temporary reservations that should have automatically canceled remained in the system, blocking inventory and requiring manual work to clear. His automated solution could save millions, but...
