The line between innovation and disruption often comes down to one thing: communication. Rich Davis, who spent 40 years at United Airlines, learned this early in his career, especially during the most challenging times in aviation security. Starting as a reservation agent, Davis identified an inefficiency: temporary reservations that should have automatically canceled remained in the system, blocking inventory and requiring manual work to clear. His automated solution could save millions, but...
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The line between innovation and disruption often comes down to one thing: communication. Rich Davis, who spent 40 years at United Airlines, learned this early in his career, especially during the most challenging times in aviation security. Starting as a reservation agent, Davis identified an inefficiency: temporary reservations that should have automatically canceled remained in the system, blocking inventory and requiring manual work to clear. His automated solution could save millions, but...
17. Jim Kouzes on Storytelling and Teachable Moments
Learning the Hard Way the Easy Way
1 hour 4 minutes
1 year ago
17. Jim Kouzes on Storytelling and Teachable Moments
Join host Alex in an enlightening conversation with Jim Kouzes, a world-renowned author, decorated educator, and influential thought leader in the field of leadership. With a career spanning over 50 years, Jim has amassed a wealth of knowledge and experience, which he shares in this episode of "Learning the Hard Way the Easy Way." Jim shares two key lessons he learned the hard way: the importance of seizing every teachable moment and the power of storytelling to craft compelling presentations...
Learning the Hard Way the Easy Way
The line between innovation and disruption often comes down to one thing: communication. Rich Davis, who spent 40 years at United Airlines, learned this early in his career, especially during the most challenging times in aviation security. Starting as a reservation agent, Davis identified an inefficiency: temporary reservations that should have automatically canceled remained in the system, blocking inventory and requiring manual work to clear. His automated solution could save millions, but...
