What happens when AI meets one of the most personal industries in the world? On today’s show, we’re joined by Roshan Koonja, Chief Information Officer at Constance Hospitality Management, to talk about how data protection is reshaping the hospitality experience. Roshan explains why guest information, from medical details to travel documents, must be handled with absolute care, and how even unintentional mistakes can threaten a brand’s reputation. He shares how his team, long before GDPR, be...
Show more...