Traditional models of scaling businesses focus on quick and rapid growth that overlooks the importance of talent acquisition and retention.

Chris Tobin, Senior Vice President of People at Intercom, shares his philosophy on talent development, the role leadership plays in company growth, and why companies need to adopt a people perspective.

In this episode, Chris discusses the importance of having a vision for growth with a plan to constantly test, progress, and learn.  The key to company growth and success is when their values align with the practices that happen in the office.

Listening in, you'll hear Chris share his philosophy for HR, the importance of an engaged workforce, and how Intercom has dealt with massive growth, remote work and company culture amidst the pandemic.

Key Points From This Episode:

• How current Senior Vice President of People at Intercom, Chris Tobin entered the world of HR, what led him to work with a global company and what his philosophy is around talent development and acquisition
• The difference between large established businesses and startups is the way they approach scale and growth. 
• Chris shares his and Intercom's philosophy for creating a strong employee experience and work environment. 
• Why leadership is a massive driver of the employee experience
• Have company structures evolved since the pandemic? 
• Chris shares his idea of a ‘Think Big Start Small Mentality’ and how Intercom has been approaching hypergrowth in light of the return to the work environment and the pandemic

Links:

Intercom

Leveling Up

For more links, visit getmarlow.com/podcast