Part 2 of our three-part series with author and architect Kevin Ervin Kelley moves from philosophy into practical insight, focusing on how meaning, storytelling, and experience shape truly successful communities and brands.In this episode, Kevin joins Monica Hollins and Lauren Brown to explore why storytelling matters and how understanding what your community genuinely cares about should guide every decision. We discuss the idea of putting the world back in balance, what great brands consistently deliver through solutions, meaning, and experience, and how to evaluate the relationship between work and payoff.The conversation also dives into the importance of traditions and rituals, creating your own race rather than competing with others, and designing opportunities where residents and customers feel like they are winning. Kevin shares perspectives on the return on investment of experience, how to recognize when the magic moment happens, and why real change begins when you get out and do something.This episode challenges leaders, developers, and community builders to think differently about value, impact, and the role experience plays in shaping lasting connections.

Part 1 of our three-part series with author and architect Kevin Ervin Kelley takes listeners deep into the heart of what makes places truly meaningful.

In the first 45 minutes of our conversation, Kevin joins Monica Hollins and Lauren Brown to explore the philosophy behind Irreplaceable and the art of designing spaces that bring people together. We discuss why storytelling belongs in architecture, how shared experiences influence human connection, and why intentionally designed community spaces matter more than ever.

Kevin also shares personal memories, including cherished movie nights with his daughter, to show how thoughtful design can elevate everyday moments into extraordinary experiences.

This episode lays the foundation for understanding that community experience is no longer optional in modern developments. It is essential. It also prepares listeners for Parts 2 and 3, where we continue the conversation and later explore how Lifestyle Directors and community leaders can apply these ideas to create environments where people feel seen, welcomed, and inspired to participate.

In this conversation, Monica and Lauren discuss the joys and challenges of the holiday season, particularly focusing on Thanksgiving. They share personal experiences, tips for creating magical moments for families, and the importance of community connections. The conversation also touches on the stress of traveling during the holidays, engaging activities for residents, and fun games to enhance the Thanksgiving experience. They emphasize the significance of togetherness and support during this time, offering creative ideas for holiday events and activities.

In this conversation, Monica Hollins and Lauren Brown discuss the importance of understanding market demands and the role of developers in managing these expectations. They emphasize the need for a clear vision of community offerings that align with realistic goals.TakeawaysMarkets can consume you.It's important for your developer or board to know your role.Consider what your community wants to offer.Ensure that offerings are realistic.A balance between market management and event planning is crucial.A clear vision helps in aligning community needs.Developers should be aware of market dynamics.Community engagement is key to successful offerings.Realistic goals lead to better outcomes.Understanding market demands is essential for success.

No one plans for disaster—but every great leader plans for the unexpected. Monica and Lauren break down practical steps for developing crisis management plans, training volunteers, and maintaining open lines of communication. From safety education to transparency under pressure, this episode is a must-listen for anyone managing people, programs, or communities.

Join Monica and Lauren as they explore how to create meaningful, inclusive events for residents of all ages — from toddlers to retirees. In this episode, they share insights on understanding your community’s demographics, engaging teens to foster a sense of ownership, and discovering why many 55+ residents love participating in events designed for children.

Whether you’re part of a lifestyle team or simply looking for fresh programming ideas, this conversation will spark new ways to strengthen engagement, improve events, and inspire more volunteers in your community.

Join Lauren and Monica as they sit down with Brooke Cagan, Events and Activities Director for Heritage Bay Golf and Country Club discuss how she curates food and beverage events for her membership.

Join Monica and Lauren as they catch up with each other, discuss past episodes, volunteers, and so much more!

Join Lauren and Monica as they sit down with Bill Overton, PCAM — veteran community manager, industry leader, and contributing author to CAI’s Managing Mental Health. In one of the most personal conversations yet, Bill opens up about his own mental health journey, sharing honest reflections on resilience, burnout, and the importance of normalizing wellness in leadership. Together, they explore what it means to lead with empathy and create healthier, more sustainable workplaces across the community management industry.

Beyond the Event: Building Clubs That Connect explores how clubs become the heartbeat of thriving communities. Join us as we sit down with Lifestyle Directors Bethany Nelson and Jennifer Flores, to uncover strategies, success stories, and creative approaches to building clubs that foster connection, purpose, and lasting engagement beyond one-time events.

Join Monica and Lauren as they discuss how to create an atmosphere that allows residents to meet before they close and gives them the chance to move in next door to a new friend.

Lauren and Monica sit down with the developer of Rancho Sahuarita, Jeremy Sharpe, and Lifestyle Director, Jasmine Creason. Join them as they discuss the development and activation of a community 25 years in the making, with more still to come.

Monica and Lauren dive into one of the biggest challenges we all face - managing our time. From residents, volunteers, events, and daily responsibilities, they discuss some tips and strategies to reclaim your time.

In this episode, we sit down with April Lamon to uncover how the Alosant App is transforming community operations—eliminating tedious tasks and giving on-site teams more time to focus on what truly matters: meaningful resident experiences.