
In this episode, guest Kena Lewis shares tips on:
- How Orlando Regional Medical Center responded to the Pulse Nightclub shooting in 2016
- Using an approval system for outgoing communications to update social media and press
- Getting a crisis plan in place ahead of time
- Creating a list of contacts for subject matter experts
- Finding good news stories after the crisis
- Being transparent within the limits of your organization
- Seeking guidance and structure from FEMA’s Incident Command System
Listen in as Kena Lewis joins Bill Klaproth to share her best advice on handling crisis communications.
Get in touch with Kena:
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