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Mastering CS: Candid Leader Insights
Custify | Customer Success
42 episodes
2 weeks ago
Welcome to Mastering CS – Candid Leader Insights, where I, Irina Cismas, Head of Marketing at Custify, take you on a journey into the depths of Customer Success. Each episode, I sit down with some of the most influential minds in the CS world, from seasoned managers and renowned influencers to dynamic team leaders, to uncover the challenges and opportunities that shape our profession. Our conversations are rich with insights, drawing on personal experiences and innovative ideas to offer practical solutions. Join me as we make every interaction count in the dynamic world of Customer Success!
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Business
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All content for Mastering CS: Candid Leader Insights is the property of Custify | Customer Success and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to Mastering CS – Candid Leader Insights, where I, Irina Cismas, Head of Marketing at Custify, take you on a journey into the depths of Customer Success. Each episode, I sit down with some of the most influential minds in the CS world, from seasoned managers and renowned influencers to dynamic team leaders, to uncover the challenges and opportunities that shape our profession. Our conversations are rich with insights, drawing on personal experiences and innovative ideas to offer practical solutions. Join me as we make every interaction count in the dynamic world of Customer Success!
Show more...
Business
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Ep 22 | Alexandre Kinapenne
Mastering CS: Candid Leader Insights
36 minutes 10 seconds
1 year ago
Ep 22 | Alexandre Kinapenne

In our new episode, Irina Cismas, Head of Marketing at Custify, sits down with Alexandre Kinapenne, the Head of Customer Success at Nodalview to discuss amazing insights about his journey in CS, the challenges he overcame, and the strategies he implemented.

What you’ll learn:

  • How to have a growth mindset
  • How to structure the CS customer success team
  • What are the right skills for CS
  • The importance of the right tool stack for CS
  • How to overcome customer challenges

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With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below:

  • ⁠⁠⁠⁠⁠Custify Website⁠⁠⁠⁠⁠
  • ⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠
  • ⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠
  • ⁠⁠⁠⁠Facebook⁠⁠⁠⁠
  • ⁠⁠⁠⁠Contact Us⁠
Mastering CS: Candid Leader Insights
Welcome to Mastering CS – Candid Leader Insights, where I, Irina Cismas, Head of Marketing at Custify, take you on a journey into the depths of Customer Success. Each episode, I sit down with some of the most influential minds in the CS world, from seasoned managers and renowned influencers to dynamic team leaders, to uncover the challenges and opportunities that shape our profession. Our conversations are rich with insights, drawing on personal experiences and innovative ideas to offer practical solutions. Join me as we make every interaction count in the dynamic world of Customer Success!