In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Jonny Davies, Head of Customer Success at Vixio. Jonny unpacks how he is reshaping CS at Vixio — from redefining roles and rebuilding health scores to implementing automation and balancing commercial growth with genuine customer partnership. He also shares what true CS maturity looks like, how to scale teams under pressure, and why a growth mindset is the non-negotiable skill for CS leaders entering 2026.
What You’ll Learn:
☑️ How to evolve CS from a support function into a proactive, revenue-driving partner
☑️ How Jonny rebuilt Vixio’s customer health score to reflect real behaviors, not misleading trend data
☑️ What CS maturity actually looks like—and how to recognize when your org is getting there
☑️ When to standardize processes vs. when to stay flexible and encourage creativity
☑️ How to balance helping and selling to drive expansion without eroding trust
☑️ Practical examples of where AI and automation actually add value in CS
☑️ How to build resilient teams that thrive under pressure and change
☑️ The leadership principles Jonny uses when coaching new heads of CS
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With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Sara Vera-Cruz Quintas, Customer Care & Success Manager at CargoFive. Sara shares insights from her multifaceted career spanning customer service, procurement, and sales — exploring negotiation, data-driven adoption, and how to unite Customer Care and CS for impact.
What You’ll Learn:
☑️ How sales & procurement skills translate to everyday CS negotiation
☑️ Structuring one team across Customer Care and Customer Success
☑️ Building a rigorous sales → CS handover and onboarding flow
☑️ When (and why) high/medium/low-touch must change with company goals
☑️ Turning data into action: the dashboards and signals that matter
☑️ Spotting adoption risk early and moving accounts toward growth
☑️ Practical advice for new CSMs on personas, patience, and clarity
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With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Glenn Debattista, COO at BetStarters. Glenn shares how his sportsbook trading background shaped his leadership style, how he scales B2B organizations, hires for attitude over ego, and builds trust-based teams that fuel growth.
What You’ll Learn:
☑️ How a trading & risk-management mindset translates to CS leadership
☑️ Building and scaling lean, high-performing B2B teams
☑️ Balancing customer partnership with realistic timelines (and saying “no”)
☑️ Common scale-up challenges and how to mitigate them
☑️ Practical advice for stepping into senior CS/COO roles in iGaming
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With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Jeroen Kuiper, Director of Customer Success at OpenUp, to discuss his journey in CS, leadership lessons, and how to maintain a customer-first mindset while scaling teams and processes.
What You’ll Learn:
☑️ How past experiences impacted customer success
☑️ How to scale and grow the business
☑️ How to keep a customer-centric culture while scaling
☑️ How to structure your team for success
----
With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In this episode, Irina Cismas, Head of Marketing at Custify, sits down with Grant Dutton, VP of Customer Success at Submittable. They discuss building exceptional CS teams, driving customer retention through proactive strategies, and integrating teams after acquisitions — offering valuable lessons for anyone passionate about customer success.
What You’ll Learn:
☑️ How to transition from reactive to proactive customer success strategies
☑️ The key steps to building and structuring an effective CS team
☑️ The importance of internal alignment for a seamless customer journey
☑️ How to leverage technology and data to improve CS performance
☑️ Insights into managing team integration during mergers and acquisitions
☑️ Predictions for the future of customer success in 2025
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With Custify, you can:
☑️ automate daily tasks through Playbooks
☑️ build individual customer #HealthScores
☑️ create customer segments
☑️ improve your customer communication strategy
☑️ streamline your onboarding process
☑️ track customers’ journeys every step of the way
☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Porter Williams, VP of Customer Success at BrightHire, to discuss how past experiences influenced his CS philosophy and how he scales customer-centric organizations effectively.
What You’ll Learn:
☑️ How past experiences impacted customer success☑️ How to scale and grow the business☑️ How to keep a customer-centric culture while scaling☑️ How to structure your team for success
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With Custify, you can:
☑️ automate daily tasks through Playbooks☑️ build individual customer #HealthScores ☑️ create customer segments☑️ improve your customer communication strategy ☑️ streamline your onboarding process☑️ track customers’ journeys every step of the way☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Aaron Spence, Head of Customer Success at NoFraud, to discuss how his past experiences shaped his approach to customer success, scaling, and maintaining a customer-centric culture while growing the business.
What You’ll Learn:
☑️ How past experiences impacted customer success☑️ How to scale and grow the business☑️ How to keep a customer-centric culture while scaling☑️ How to structure your team for success
----
With Custify, you can:
☑️ automate daily tasks through Playbooks☑️ build individual customer #HealthScores ☑️ create customer segments☑️ improve your customer communication strategy ☑️ streamline your onboarding process☑️ track customers’ journeys every step of the way☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Bettina Berger, Head of Customer Success at TalentAdore, to discuss her journey in CS and how she keeps her teams aligned, even in a hybrid work environment. What You’ll Learn: ☑️ How to find the right blend for hybrid work ☑️ The importance of a customer success team ☑️ How to prioritize the important tasks ☑️ How to sell the value of customer success internally
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
----
With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
----
With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
----
With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
----
With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
----
With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Sandra Campo, Head of Customer Success at Froged.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
Renata Kashiwaya Pinheiro, the VP of Customer Success at Zaptic, shares her inspiring career journey, from pursuing a degree in biology to becoming a customer success leader in the tech world, offering valuable insights into how she navigated these transitions and evolved her approach to building and leading successful CS teams.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
Josephine Kibibi, Manager of Customer Success at Workpay Africa, shares more about her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In our new episode we discuss with Jordan Wyner, the Vice President of Customer Success at Softrip. Jordan shares her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, sat down with Mio Mattsson, the Head of Customer Success at AlexisHR.
Mio tells us more about his journey in CS, the challenges he overcame, and the strategies he implemented.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In this episode, Anton Lagochniak, Customer Success Manager at SupplyHive discusses his journey in CS, the challenges he overcame, and the strategies he implemented.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In our new episode, Irina Cismas, Head of Marketing at Custify, sits down with Alexandre Kinapenne, the Head of Customer Success at Nodalview to discuss amazing insights about his journey in CS, the challenges he overcame, and the strategies he implemented.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below: